Cookie Cutters-Dublin, OH (1796 reviews)

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We were given quite the attitude when describing how we wanted our child's hair cut. We tried to explain that we didn't want his bangs cut straight across his forehead and for some reason that caused some irritation for our stylist. She ended up doing a really great job. It's a shame because we won't be going back to that location again after that...

Comment

It’s a kid friendly place, but not a mom friendly place. I have been flat out told no about hair styles I would like my child to have. Such as thinning out thicker hair, which I know can be done, but I got told no anyway. It is also an expensive haircut to give a child, so having to argue with your stylist is even more aggravating.

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The woman that cut my sons hair was terrible! She cut his hair crooked and missed a big chunk of hair that I saw when leaving and came back in to ask her to fix it. She ignored me at first and then acted annoyed when I asked her to fix my sons hair before starting another child’s. We have always received amazing service from here but we were incredibly disappointed today! If we choose to return, we will be making sure we have a different stylist!

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This is the second time my son had a small scratch after getting a haircut. The first time was near his eye and I left a feedback about it too. My son has special needs and he does not like the sound of the razor so they try to use scissors. We try and help out on holding him still while getting his cut. But they should be extra careful next time. Staffs are great as well as the haircut but it makes me feel scared as a parent to see that my child gets just even a small scratch and maybe even worst next time.

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My husband took my 5 year old son today for a haircut. And ive noticed when I got home that there was small scratch on my sons face near his right eye. My husband did notice that before they left Thats why he didnt say anything. The haircut was nice and my son really likes the place. But i think they need to be extra careful cause it could’ve cost more damage.

Comment

1. If you are requiring parents to wear a mask they should not be charged for them. It is not required by the state so if your company requires them they need to be provided for free. Not everyone has or wears a mask out. 2. Your staff should be handing the mask out instead of having the customers grabbing them. Its pointless for the mask if every customer is coming im and touching all over the mask and box. If that person has COVID-19 and is asymptomatic the next person that comes in and grabs a mask is going to touch the contaminated box. 3. The lady cutting my sons hair was rude as hell. I walked over and set my son in the chair and he started to cry. He started holding his breath and turning blue and all she kept telling me was to get a mask. Im sorry but that the last thing on my mind when my son is holding his breath. She was very unprofessional. Again, if the mask thing is such a big deal you need to hand them out when parents walk in the door !