Cookie Cutters-Dublin, OH (1796 reviews)

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The lady was way stressed out who did are son hair.she snapped at my husband when he ask me if I said I wanted to keep a piece of his first hair cut.she whipped my son head and was not verry persable kid friendly. I would come back but never to her.she was even snappy to the other lady who worked there.

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Just wish the chairs for parents to sit in while they wait were more comfortable.

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I had an appointment and we had to wait a long time before the haircut. Then we had to wait a long time to check out. Stylist was nice but the person at the desk seemed very disorganized and I think she was gone for a long time which caused a backup of people. Also, I wanted to put my child in the enclosed play area and there was another mom hogging it so I couldn’t get access. My child’s hair looks good but I will be going to a different location next time. I forgot to use my coupon at the end, all I wanted to do was get out of there.

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My children are older and we still go to Cookie Cutters. They cut the hair how my kids want and the price is right.

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Karla was wonderful and did a great job!

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If this survey was strictly about the cutting service, it would be all "10s" for Theresa. Theresa Bateman is FABULOUS! My family LOVES her! The cuts, from Theresa, as always, were good. My answers above are about the service and treatment from the receptionist. The issue with your salon, lies squarely in the personnel you have manning your "reception" desk. She is deplorable! I have been a customer of this salon, easily, for 15 years, if not longer, considering the age of my oldest son. I've seen many receptionists over the years, and they're not often adept at using the computerized appointment books. Today, I was charged more, than I ever have been, and when I questioned the pricing, I was told, "that's not my problem, that's yours." Wow. That's not a very professional reply. 2 basic bob hair cuts, no styling products, nothing fancy. Your pricing structure is very unbalanced, especially when a "daddy" cut could be more involved than a "mommy" cut, and either of those are likely to be less difficult, than a squirmy toddler.