Cookie Cutters-Dublin, OH (1796 reviews)

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I was happy with the overall environment (the lady on the phone/who greeted us was SO pleasant!)--I love that my kids could associate getting their haircut with a fun positive environment. However our hair tech (her name was Dawn) was really NOT great with my two year old. I can appreciate that she wanted to do a good job and get it done right, but instead of talking my daughter through what she was going to do, she’d just jerk her head around and it freaked my daughter out. She seemed frustrated and impatient the entire time, and really rushed, despite the fact that (it seemed like) it was a slow morning—only one other kid in the salon. I am usually happy to pay the difference when I choose to go to Cookie Cutters vs Great Clips assuming that the tech tries to help my two year old feel at ease, not just focusing on perfectionism (bc lets be honest, she’s two and her hair’s a little crazy all the time anyways!). So that was an off putting experience and makes me feel like I might as well just try Great Clips and bring my own lollipop reward at the end.

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I felt his hair cut could have been better. The price was really high for what I got.

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Well, since you asked...For having such a warm environment, I was surprised that no one greeted us or acknowledged our presence. We walked in with our twin 1-year olds, signed up and waited (all fine) but then when names started to be called for service, no one acknowledged us at all. When I walked up again to the front desk to say we were just in for a bang trim, and had called earlier and were told to be walk-ins, I was told that "writing bang trim in the appointment helps a lot." I did not know as it was my first time here. I looked at my nanny, who said that this woman was so rude. Although these are small things, they so add up.

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I had booked my appointment online for a specific stylist but was given someone else at appointment. I like the online booking option however I would have liked our usual stylist.

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Salon is very dirty. The floor is warped. Even when we have an appointment scheduled we have a long wait. The staff is nice once we are seated and do take their time.

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The only negative feedback I have about the haircut itself is that the technician shaved my my son's neck down so low. All she was aha I got was baby fuzz, which is pretty bad. It really freaked my son to have to clippers that far down his neck. He's 5. He doesn't have coarse hair growing on his neck and back. It seemed ridiculous and cruel.