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Cookie Cutters-Dublin, OH


Cookie Cutters-Dublin, OH (1796 reviews)



7438 Sawmill Road, Columbus, OH, 43235, United States

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You can book at Cookie Cutters-Dublin, OH Columbus online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Dublin, OH staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids, children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with suckers and everyone's favorite....the "chicken machine" to put your child at ease through the entire haircut experience.

Reviewed by 1796 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Dublin, OH were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON 10:59 AM to 7:00 PM
TUE 10:00 AM to 7:00 PM
WED 9:00 AM to 7:00 PM
THU 10:00 AM to 7:00 PM
FRI 10:00 AM to 6:00 PM
SAT 9:00 AM to 5:00 PM
SUN Closed

Payments Accepted

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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

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23 Jan 2018
Overall Environment Care

Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

Great quick work. Appreciate the speed and patience

Response from Cookie Cutters Haircuts for Kids

Thanks for taking the time to write a Great review!!!!!

Posted on 29 Jan 2018


25 Jan 2018
Overall Environment Care

Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

Theresa B at the Dublin location is awesome!! My 6 year old wanted a completely new haircut and she was able to modify the latest style (short with spiky bangs) so that it would work with his cowlick prone hair.

Response from Cookie Cutters Haircuts for Kids

Thanks for taking the time to write a Great review!!!!!

Posted on 29 Jan 2018

Columbus
26 Jan 2018
Overall Environment Care

Service Quality & Prof. Advice
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Comment

Always a pleasant experience my kids love coming here. I’m always leaving happy. Staff is always helpful and friendly.

Response from Cookie Cutters Haircuts for Kids

Thanks for taking the time to write a Great review!!!!!

Posted on 29 Jan 2018

Dublin
29 Jan 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I made an appointment for both of my sons to get their hair cut at the same time, with two specific people they had seen before. In fact, I waited over a week and a half until I could schedule with those two girls. Then neither of them were even there and we had to wait over 20 minutes past our appointment time and then they didn’t even get their hair cut at the same time—extending everything even longer. And maybe even worse, no one there even acknowledged any of this. Unfortunately we probably won’t be returning.

Response from Cookie Cutters Haircuts for Kids

I am very sorry to hear that your visit didn't go as planned today. I would like to know more about what went wrong so that I can make sure that it doesn't happen again. I spoke to the manager right away and she checked the appointment book and didn't see that anyone was marked incorrectly with the wrong person. They certainly would have tried to accomodate you had they known that something was wrong. The ladies that were there tonight have been managers for many years and take great care in their salon and the customer service that is offered. Can you tell me your children's names? I want to make this right and hope you will give us that opportunity. My email address is: minicuts@cccoh.com. I look forward to your reply. Alison Celentano (owner)

Posted on 30 Jan 2018

Dublin
30 Jan 2018
Overall Environment Care

Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

If this survey was strictly about the cutting service, it would be all "10s" for Theresa. Theresa Bateman is FABULOUS! My family LOVES her! The cuts, from Theresa, as always, were good. My answers above are about the service and treatment from the receptionist. The issue with your salon, lies squarely in the personnel you have manning your "reception" desk. She is deplorable! I have been a customer of this salon, easily, for 15 years, if not longer, considering the age of my oldest son. I've seen many receptionists over the years, and they're not often adept at using the computerized appointment books. Today, I was charged more, than I ever have been, and when I questioned the pricing, I was told, "that's not my problem, that's yours." Wow. That's not a very professional reply. 2 basic bob hair cuts, no styling products, nothing fancy. Your pricing structure is very unbalanced, especially when a "daddy" cut could be more involved than a "mommy" cut, and either of those are likely to be less difficult, than a squirmy toddler.

Response from Cookie Cutters Haircuts for Kids

I am very grateful for your review. It is never easy to hear negative feedback but I am truly appreciative of the opportunity to fix the problem. We are actively looking for great receptionists for several of our locations and are really hoping that the right candidate comes along soon. In regards to the pricing of your haircuts, I would like to know more specifics so that I can figure out what went wrong and how to fix it. All of our kids cuts are $16 and have been for years. Were you charged something different? Please contact me on my email at: minicuts@cccoh.com so that I can get this taken care of. I look forward to hearing from you. Alison Celentano (Owner)

Posted on 31 Jan 2018


14 Feb 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Karla was wonderful and did a great job!

Response from Cookie Cutters Haircuts for Kids

Thanks for taking the time to write a Great review!!!!!

Posted on 28 Feb 2018
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