Cookie Cutters-Dublin, OH (1796 reviews)

Comment

Yesterday I went for the first time to get my songs long hair cut at Cookie Cutters at Sawmill locations. When I was asked by Dawn how we would like it cut I told the woman I would like it kept long just shaped up since my son likes his hair long. I thought that would be it but this woman decided to say "in her opinion that this was a girls haircut". I was taken aback because I didn't think it was a big deal for a boy to have long hair. It's 2020 for god sake! She told me she wanted to connect the bangs to make it a more "masculine cut" and I was thinking why do you have to make this gendered? Boys can have long hair and girls can have short hair, it's all about their preference and my sons preference is long. She still kept it long for the cut but she said after "he still will probably get a girl" like that's a problem for me, which it isn't. All of these comments didn't really sink in or bother me until coming home when I was thinking what if my son could understand more of what this woman was saying (he's 2.5 so he can understand a lot but I think he was at least distracted by the show going on) and how that would affect him, making him feel like his feelings/likes aren't valid just because the woman cutting his hair thought differently. I just felt gross and sad that this was done and I won't be returning.

Comment

Lady on sawmill rd Dublin Ohio horrible and extremely rude even my son felt uncomfortable. Yuck! Brown short hair, pink face mask on with a face on it.

Comment

I made an appointment for a shampoo and cut for my granddaughter. She wanted layers and bangs shortened. The shampoo only happened because the stylist said she did not style hair that that would be a longer appointment. I stated my appointment was for a shampoo and cut and you would let her leave with wet hair? She then shampooed the hair but didn’t dry it all the way because her hair was curly and would be frizzy. She couldn’t style it. I was not happy. Also the store was awful. No where to sit with many children running around touching all the stuffed animals and sitting anywhere they wanted. I finally sat in a sit that wasn’t being used for a cut. I have previously liked coming here this was a disaster and $28.00 for trimming bangs and a shampoo is ridiculous. I’m taking her somewhere else tomorrow. Not a great way to run a business.

Comment

We have made 3 different appointments and every time we leave feeling the same way. I understand the haircut is timed but the way they rush through the hair cut then get aggressive with my child who isn’t even 2 yet! The lady today made two comments today that infuriated me. She aggressively buckled my kid into the firetruck making my child cry before we even started. Half way through she made the comment that she was “about to give up on him” then she cut her finger and I took my crying child out of his chair to calm him down, she said “great, it’s going to be a nightmare getting him back in the firetruck” then hurried me sitting him down and aggressively buckled him again. I thought that because this place was advertised as kid friendly that meant they had patience and was willing to help my child feel comfortable. We will never be back.

Comment

The Sawmill Location is absolutely horrible! Dawn put my son in a headlock and said if he would sit still there would be no problems. after i told her he was scared of the buzzer. when i tried to unbuckle him to get him away from her she kept pushing me out the way while still holding his head in her arm.

Comment

We were treated very poorly. The hair dresser literally stopped working on my child’s hair after 20 mins and said she couldn’t do it. Made my child cry making her think her hair is the problem and didn’t offer a refund or assistance with getting another hairdresser. I will never return to this place of business and will not recommend it to anyone. Absolutel horrible experience!