Cookie Cutters-Ellicott City, MD (1522 reviews)

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I asked if I could hold my son and if only an inch or so could be taken off. He was put in a chair any way and was very uncomfortable the whole time. The hair cut took a long time and the length was shorter than expected. The stylist and cashier were both scrambling trying to figure out the payment system, which took awhile to check out, leaving no time for a balloon for him

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Called to say we would be 15 min late due to bad traffic and was told I would have to cancel. Called back because online it said there was an appointment 15 min after my appointment with the same stylist and they were able to move it. Then when told that I wanted to “shape my sons hair for a longer hairdo in the future” she rudely stated that if I wanted long hair I shouldn’t cut it. Clearly she did not listen to the part where I asked for it to be shaped. Will not be returning to this place, very unprofessional and not accommodating with appointments at all. They were literally going to make us drive back 45 minutes where they had another later appointment and didn’t even offer it.

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I was greeted professionally and was very welcomed when I walked in. Our barber was Theresa. She was very nice,however, was unable to provide my son the hair cut I showed her. She could tell I was very unhappy but never apologized for the lack of understanding the style of cut. But it baffles me that her profile states she is well versed in all haircuts but could not complete a simple fade.

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I will not be taking my children to cookie cutters again. This is horrible! I had to take my son to a different salon to get his hair fixed.

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With the Delta variant a mask or concern I was shocked that the staff was not wearing masks to protect their customers, who majority are too young to be vaccinated. The stylist who cut my sons hair did exactly what I asked her not to do and he came out looking like someone used a bowl to cut his hair. I am very unhappy and will not be returning.

Comment

We have been having my child’s hair cut here since it opened and usually have a good experience. The stylist was very nice and friendly at the start of the appointment. However, when she said she was done I pointed out in a polite manor that the side and back were not even and one part was longer than the other she raised her voice, argued with me, and told me that is the way the it was supposed to look. I said politely that I hear what she is saying but I didn’t like it that way. She then said that she knew how the style looked best. I told her politely I know how I like my child’s hair to look and they have had the same hair style for 6 years. She again raised her voice and said fine I will cut it all off like you want. I quickly removed my child from the seat as I didn’t want all their hair cut off and we didn’t need to be yelled at. I told her I would just fixed it at home and she didn’t need to raise her voice. I know she didn’t want make my child’s hair look the way I wanted, but I am paying for her to make it the way my child likes it, not the way she likes it. Additional my child has autism, ADHD, and sensory processing issues and her raising her voice was an upsetting experience for them. I have never had anyone speak to me that way in an establishment let alone at a child’s hair salon. I was very surprised and saddened by the experience.