Cookie Cutters-Ellicott City, MD (1459 reviews)

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We made an appointment with Danielle, but upon arrival she was behind with another client. Instead we had to go with Gloria. Although she was very very nice, she rushed the entire experience and was a bit aggressive (there’s slight cuts on the sides of his ear and neck from how hard she was doing it, I was literally right next to her). Made husband did ask for a short haircut, however, she buzzed his hair way too short considering how cold it is. The haircut itself is not blended well, especially in the back leading up to the top of his head. She did not blend together as you can clearly see a huge line between the fade and the top of his hair. Rather than asking her to fix it, we decided just leave since our son was starting to lose patience, and our other son’s haircut came out great (with Brittany). Overall we will probably be back, but for $20 my husband is definitely not happy with how rushed the whole process was and how my son’s haircut doesn’t blend at all.

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This was my daughter’s first haircut, and the process felt overwhelming and entirely rushed. I expected the stylist to introduce herself, talk to her, tell her what would happen. Instead she sort of silently started just handling her hair, which freaked my daughter out. The cut was fine and my kid recovered in the end but it was not as kid friendly as I had expected. She also lost it when she lost at the claw game, so we’ll avoid that next time..

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I won’t be bringing my daughter back. I know stylists can be scissor happy, and I discussed and showed the stylist where I wanted my daughters hair cut. I didn’t know I needed to stand sentinel over her to make sure my directions were followed. She cut her hair about 2 inches shorter than I requested, with the front way shorter because she “put in a layer.” I did not request a layer. The stylist asked if I wanted her to even it out when I told her I thought she was cutting it all one length, and I didn’t like that it was shorter in the front. I told her I didn’t want her to cut it any more. I’m so disappointed. My daughter was happy initially, but then when she came over to me in the shop—before I said anything—said it feels short I can’t see the back. And when we got home and she could see it more—said she looks like she did when she was five. It stylists aren’t familiar with cutting curly/wavy styles—-where you would cut it longer so when it dries the appropriate length is achieved—please inform the customer beforehand.

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Not so great for mommy haircut. Good for kids haircut.

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I paid for a first time haircut for my son. I didn’t know what the process for the certificate was, if it was to be picked up in store or emailed. I heard the woman tell the woman who cut my sons hair that this was a first time hair cut. At check out, we were charged for a first time haircut but didn’t receive the certificate and the a picture wasn’t taken. For me I didn’t care so much for the picture but I did want the certificate. I then called to get clarification on the process for the certificate. I then offered to come in on Monday to get the the certificate. Due to the store being closed on both Monday and Tuesday I have to come in on Wednesday with him to get the certificate as well as his picture is taken. Not really sure what happened here, if this was a new person that cut his hair.

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I’m not comfortable posting a picture of our child but the haircut was bad. The front of his hair was cut very blunt. His side burns weren’t even and had long stands sticking out near his ears that had to be trimmed by us at home. I couldn’t help but notice that the hairdresser messed up the little boys hair before our appointment as well. I usually don’t complain but 2795 is a lot for haircut that was not good. We usually have a great experience and always come back here when he needs a haircut but this hairdresser definitely could use some more training.