Cookie Cutters-Ellicott City, MD (1459 reviews)

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After we left, I saw multiple red spots and mini cuts on my son’s head and ears. Although, I understand it was hard to cut his hair since he was upset and wiggling in a chair, I wish he did not have those little injuries. I wander if buzzer was not sharp enough? Anyway, I am not sure if we will ever come back or reefer anyone to this place.

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Quality of haircut was poor. We will have to take him to a barbershop to fix it.

Comment

Good for kids haircut.

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The staff was very friendly. However I came in for a simple haircut for my daughter. I was surprised that they didn’t ask me if I wanted her hair shampooed before they began cutting. The stylist put some water in her hair a brushed it out. I thought she was going to brush and then wash it. She started cutting and did not make sure my daughter’s hair was parted. When I asked about it she said it wasn’t a big deal because that was her natural part. It was not. When we were done I parted her hair and some of it was longer than it should be because it was not parted correctly. My daughter was very happy with her hair so I smile and made her feel good. But the cut was not even and very choppy. I am extremely disappointed.

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We’ve had a few great haircuts in the past. When the cut was finished today, his hair was wet and styled and looked acceptable to me. It wasn’t exactly what I asked for, but it had taken so long already, we were ready to go. By the time we got home and it dried, I could see how uneven it is across the front. It looks like a crooked bowl cut. The sides are choppy and it’s just a mess.

Comment

We received good service except at the end. Susan was nice but there was a confusing incident about the appointment. We were asked what's the name and she just took us to the chair. We were supposed to have Alisha but we ended up with Susan which is fine for us. I was a little confused but I thought Alisha was busy because she had another regular client not so long after we started. However, the way we were treated at the end made me felt a bit unimpressed. Otherwise, the place was good. Service was good. My son seemed enjoy the experience.