Cookie Cutters-Ellicott City, MD (1522 reviews)

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Sierra always goes above and beyond curing my son’s hair. I love how nice and patient she is.

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I won’t be bringing my daughter back. I know stylists can be scissor happy, and I discussed and showed the stylist where I wanted my daughters hair cut. I didn’t know I needed to stand sentinel over her to make sure my directions were followed. She cut her hair about 2 inches shorter than I requested, with the front way shorter because she “put in a layer.” I did not request a layer. The stylist asked if I wanted her to even it out when I told her I thought she was cutting it all one length, and I didn’t like that it was shorter in the front. I told her I didn’t want her to cut it any more. I’m so disappointed. My daughter was happy initially, but then when she came over to me in the shop—before I said anything—said it feels short I can’t see the back. And when we got home and she could see it more—said she looks like she did when she was five. It stylists aren’t familiar with cutting curly/wavy styles—-where you would cut it longer so when it dries the appropriate length is achieved—please inform the customer beforehand.

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There was an incident not with the person who attended us but an employee and a walk in guest, where the employee was extremely aggressive, disrespectful, rude, and horrible service. Sierra needs to be observed by management and demoted. I did not find it appreciate Sierra getting aggressive and screaming g across the salon at a customer in front of my child. The receptionist and my stylist Gloria maintained their composure and tried to asssig the customers. But I refuse to EVER let Sierra attend me of my family.

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The employee did not speak to me nor listened to how I wanted my son’s haircut to be. The cut is choppy and the sides are all crooked. I’m embarrassed for my son’s haircut. I’m additionally upset because my son has a performance next week.

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Sierra is the best. She’s awesome at everything, hair cuts and customer service.

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Super friendly and great cut.