Cookie Cutters-Ellicott City, MD (1459 reviews)

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This was the worst haircut my son has EVER had! I’ve been coming to cookie cutters for years! Your staff is always changing! The hairdressers don’t know how to cut hair! My son keeps complaining about hair on his back! I pulled my kids out early booked both their appt. For 2:45 same time but apparently the “system” made it back to back! I saw how the lady was cutting it! She has no skills! She is so slow! Alisha didn’t charge me for the haircut but doesn’t matter my son’s hair was still ruined! I went to a barber to get it fixed and the barber asked me did you cut it??? What is this! My son was so happy they took extra measures not to have hair get all on the neck and back! You guys need to do a better job with time management and have more employees who actually know how to cut hair and cleanliness!!!

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Teresa was rude and didn’t honor our appointment even with an email proof

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I already submitted separate feedback. Service was unprofessional and haircut was so bad that I had to go to another barber to fix it.

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Will never go back there again. Terrible service!

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She was very rude because we arrived 5 minutes late. But BUT this is our second time here, and the 1st time we came in I was there 10 minutes before my appointment and I still waited 10 minutes over the original appointment time. Did I complain that time? No right! So how come they can be late but the guest who should have the reason doesn’t get a grace period time, specially when we’re talking about an infant. They’re are so rude and work all angry!

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Person who cut my son hair actually not experienced or don’t know about cleanliness when cutting kids hair. She took my son to that sit where someone cut the hair before and area was not clean, hair was everywhere! It will be better if she use Hair dryer onetime during the cut so that cutting hair fallen on the kids face go away and kids feel comfortable not irritated for hair. I request for haircuts and shampoo services but she looks busy asking us to pay without shampoo service! All parents usually come with some excitement and this type of service may trigger bad mode at the end. Hope you guys focus on that in feature.