Cookie Cutters-Ellicott City, MD (1522 reviews)

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The person who cut Logan’s hair (Tammy I think) sprayed him in the ear with water. When he started crying she then blamed it on him saying “oh he just doesn’t like water on his ears”. No. He just doesn’t like water sprayed at velocity IN his ears. Like anyone. Toward the end of the experience, she carelessly jabbed him in the eye with the corner of the comb and he started crying again. She blamed it on him “moving his head”. Not the case, he was transfixed on the TV when he wasn’t being sprayed or jabbed. In conclusion, careless actions filled by an unapologetic bedside manner made this a bad experience for Logan and I am not sure if I will be bringing him to this location again. It would have been nice if she just apologized.

Comment

We had to wait 40 minutes to be seen. The baby certificate took a long time to complete and wasn’t worth the price. The stylist was very kind

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My daughter is devastated after her haircut and in tears. We asked for a very slight “baby” trim to clean up dead ends but the stylist cut inches off her hair. She has very fine hair that does not grow quickly/much. She had been thrilled that finally at 9 years old her hair had finally grown to her shoulders and we could finally do braids. Unfortunately now she can hardly do a ponytail. I wasn’t looking initially to catch it and by the time I noticed it was too late unfortunately. We were both in shock. It could take years for her hair to grow back to the length it was. Needless to say we will never go back to cookie cutters.

Comment

Had back to back appts waited nearly an hour after the first appt to start first kids haircut. No apologies from staff, no notice that they were running that far behind. This happened during the kids last haircut but was only 20 minutes past schedule. We won’t be back after this time.

Comment

The employee did not speak to me nor listened to how I wanted my son’s haircut to be. The cut is choppy and the sides are all crooked. I’m embarrassed for my son’s haircut. I’m additionally upset because my son has a performance next week.