Cookie Cutters-Ellicott City, MD (1459 reviews)

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We have been having my child’s hair cut here since it opened and usually have a good experience. The stylist was very nice and friendly at the start of the appointment. However, when she said she was done I pointed out in a polite manor that the side and back were not even and one part was longer than the other she raised her voice, argued with me, and told me that is the way the it was supposed to look. I said politely that I hear what she is saying but I didn’t like it that way. She then said that she knew how the style looked best. I told her politely I know how I like my child’s hair to look and they have had the same hair style for 6 years. She again raised her voice and said fine I will cut it all off like you want. I quickly removed my child from the seat as I didn’t want all their hair cut off and we didn’t need to be yelled at. I told her I would just fixed it at home and she didn’t need to raise her voice. I know she didn’t want make my child’s hair look the way I wanted, but I am paying for her to make it the way my child likes it, not the way she likes it. Additional my child has autism, ADHD, and sensory processing issues and her raising her voice was an upsetting experience for them. I have never had anyone speak to me that way in an establishment let alone at a child’s hair salon. I was very surprised and saddened by the experience.

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Stylist Gloria was not able to deliver the perfect style for our baby. She couldn't understand what we tell her. Unhappy experience.

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Stylist was 25 minutes late for appointment. Rushed through the haircut, didn’t do the wash, missed big chunks of hair. Really disappointed.

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The person who cut Logan’s hair (Tammy I think) sprayed him in the ear with water. When he started crying she then blamed it on him saying “oh he just doesn’t like water on his ears”. No. He just doesn’t like water sprayed at velocity IN his ears. Like anyone. Toward the end of the experience, she carelessly jabbed him in the eye with the corner of the comb and he started crying again. She blamed it on him “moving his head”. Not the case, he was transfixed on the TV when he wasn’t being sprayed or jabbed. In conclusion, careless actions filled by an unapologetic bedside manner made this a bad experience for Logan and I am not sure if I will be bringing him to this location again. It would have been nice if she just apologized.