Cookie Cutters-Ellicott City, MD (1522 reviews)

Comment

The stylist did not listen to what I said. My son is afraid of the razor and he usually gets a scissor cut. I told her this, but she proceeded with the razor and only used scissors at the very end. I also told her the bangs were fine, but she trimmed them and overall his hair is shorter than what I wanted. If I come back, I will ask for a different stylist, one that listens to what I am asking for. I will say that she was fast and the hair overall is even.

Comment

Staff was very nice but the hair cut is uneven.

Comment

Though quick, the service was rushed and the environment less than clean. The shears had not been washed between haircuts and the haircutter got another kids hair all over my daughter's face and mask. Everyone was nice, but it wasn't an ideal first experience.

Comment

I had a booked appointment at 4:15 PM but I was only called for my son's haircut around 4:45 pm. There were several people who walked in before us and were accommodated. I am assuming booked appointments, on a first come first serve basis is the queue system followed across all service stores.

Comment

There was an incident not with the person who attended us but an employee and a walk in guest, where the employee was extremely aggressive, disrespectful, rude, and horrible service. Sierra needs to be observed by management and demoted. I did not find it appreciate Sierra getting aggressive and screaming g across the salon at a customer in front of my child. The receptionist and my stylist Gloria maintained their composure and tried to asssig the customers. But I refuse to EVER let Sierra attend me of my family.