Cookie Cutters-Ellicott City, MD (1459 reviews)

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I am very unhappy with my son’s haircut. After I left I realized his bangs were completely crooked, the sides are uneven, and the stylist had just hacked his hair so short. I really feel bad for my little boy. I didn’t process how horrible the hair cut was until after I left. I was very distracted. I was supposed to have another stylist that has cut Alex’s hair but I got bumped to the other stylist. Overall I do love how kid friendly cookie cutters is, but after this appointment I’m really afraid of taking my son back to have his hair butcher again.

Comment

I truly enjoy the concept of cookie cutters with the cars as seats and the balloons/ lollipops as rewards. It has made the haircut process much easier for my child. Unfortunately, the quality of the cut and service are not up to par. At this most recent visit my child was not handled with care and his cut is a bit crooked. The chair used had obviously had not been cleaned in between services as their was hair all over it before we sat down. I was under the impression that chairs must be thoroughly cleaned in-between clients given our current pandemic. I will not be returning to this business.

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Not enough employees were working. It was very chaotic, and the haircut itself was very rushed.

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this is very uneven all over.

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I have been bringing my children to your establishment for a very long time now. I realized their stylist Brittany is no longer there and today I decided to choose another stylist to give them a fade cut. I was devasted at what the stylist had done to both of my son's hair. The stylist also ruined both their hairlines after shaping one side perfectly and the other side totally wrong as well as going too far back. I had to go to another barber to try to get it fixed correctly, but it can't be fixed. Very disappointed and devastated at how it was butchered. I will no longer be back.