Cookie Cutters-Ellicott City, MD (1454 reviews)

Comment

Amazing customer service makes you want to return. Especially when it is your first time taking your toddler to get their haircut. I will definitely recommend to both friends and family as I have already! Thank you Brittney for your amazing service and hospitality.

Comment

Let me start this off by saying we've gone to Cookie Cutters before so we know what to expect. This was the first time using this specific location though. Our appointment was at 9:30am. They called us at EXACTLY 9:30am (we were still driving to the location) to ask where we were. I said we were right around the corner and we'd be arriving very soon. The girl said, "Well how long is 'soon'? If you're not here in 5 minutes we'll have to move you to a later time slot". None of this was said to us in a friendly, warm way. Very cold. We arrive a few minutes later, at 9:33am, so we were able to keep our appointment. The entire time the stylist was just cold. That's the only way I can think to describe it. Nothing about our experience was pleasant. She did do a good job in that my son's haircut looked great, but it was not a "cookie cutter" experience. They did not offer for us to pick what was on the TVs. They did not offer him a balloon. We felt like we were an inconvenience to them by us being there. The stylist was not friendly. She did not do any "playful kid things". The only thing that made this a kid's place was the fact that the chair was a car and the walls were painted red and yellow. We would have had the same experience if I would have taken my son to Sport Clips. Then, to top it off, when we were done it was 9:50am so there were 10 extra minutes to spare. So the entire threat of saying we had to be there within 5 minutes was pointless. A lot of this may sound critical, or "extra", but like I said we've used Cookie Cutters before so we know what the standard is. This experience was horrible. The whole point of having a hair salon that is geared to KIDS is to try and make the kids have a good time while they're there. We will never go to this location again, nor will we recommend it.

Comment

Brittany is fantastic with our 2 year old, quick and does a nice job.