Cookie Cutters-Ellicott City, MD (1459 reviews)

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The quality of this location has seriously gone down. The worker was rough with my children and does not seem qualified to be working in a kids hair salon. I do not plan on ever coming back here.

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I purposely scheduled with Sierra, but she was not there. I wasn’t given any prior notification. It would’ve been nice to know ahead of time, because Rasheedah was awful. She saw that Jude was upset, but instead of turning the TV on and talking to him to explain what she was doing, she told my wife to sit down. My wife wasn’t doing anything besides comforting Jude, so it felt very disrespectful. In addition, she had Jude sit on my lap but she did not cover me with a drape. By the end of the haircut, I had hair all over me and she did not offer to brush it off. Finally, the haircut itself was terrible. She took a very long time to complete it, and it came out much shorter than we asked. Plus, he has a little “rat tail” in the back that should’ve been buzzed off. We don’t ever want to come here again. It was a horrible experience and I wish I could get my money back.

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I was greeted professionally and was very welcomed when I walked in. Our barber was Theresa. She was very nice,however, was unable to provide my son the hair cut I showed her. She could tell I was very unhappy but never apologized for the lack of understanding the style of cut. But it baffles me that her profile states she is well versed in all haircuts but could not complete a simple fade.