Cookie Cutters-Pickerington, OH (1233 reviews)

Comment

After booking an appointment online with the stylist we always see I showed up with my son and another person wanted to take us. I asked if we could wait for the person we scheduled with. The lady told me I didn’t request her. I explained I scheduled the appointment under her name and she continued to tell me I was wrong. I have a confirmation email stating the date, time and stylist my son was to be with. I understand if the computer has a glitch and it didn’t cross over but it was completely unacceptable to call me out in front of other customers and tell me I’m wrong when I clearly had proof. My son was able to have his hair cut by our preferred stylist and her service was excellent as always!

Comment

I attached a picture of my sons Haircut few days BEFORE EASTER SUNDAY. This is what my husband asked for. The pic on the left. The pic on the right is what we got!!! The stylist butchered my sons hair!!! I’m very upset and frankly ticked off someonecould do this to a 5 year old boy. He is basically bald! I have a bald 5 year old! This is unacceptable and I will never come to your facility again! Please look at the picture and tell me what you think??? I am sure you can agree that my son didn’t get the haircut I asked for!!! I would like a full refund immediately Bria curry

Comment

I’m not sure if the girl we got was new or what but she needed a lot of help and guidance from my husband with our sons haircut. We’ve been in many times and have always had a good experience with a good cut but this time wasn’t good. The back of his hair looks awful and she just seemed like she had never cut hair before. He was in the chair for over a half hour to get the cut where we wanted so he didn’t look botched

Comment

Stylist wouldn't agree to my request of only taking 9” saying all hair donation places require 12” and she knows all the requirements for hair donating. Sadly…there are many organizations out there now and this hair donation for short hair wigs. My child left with a trim since I value the time slot I booked but sadly at this point my child isn’t sure they want to wait 6-8 more months since their hair goes so slowly….it’s been a year and half process already.