Cookie Cutters-Pickerington, OH (1233 reviews)

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I attached a picture of my sons Haircut few days BEFORE EASTER SUNDAY. This is what my husband asked for. The pic on the left. The pic on the right is what we got!!! The stylist butchered my sons hair!!! I’m very upset and frankly ticked off someonecould do this to a 5 year old boy. He is basically bald! I have a bald 5 year old! This is unacceptable and I will never come to your facility again! Please look at the picture and tell me what you think??? I am sure you can agree that my son didn’t get the haircut I asked for!!! I would like a full refund immediately Bria curry

Comment

After booking an appointment online with the stylist we always see I showed up with my son and another person wanted to take us. I asked if we could wait for the person we scheduled with. The lady told me I didn’t request her. I explained I scheduled the appointment under her name and she continued to tell me I was wrong. I have a confirmation email stating the date, time and stylist my son was to be with. I understand if the computer has a glitch and it didn’t cross over but it was completely unacceptable to call me out in front of other customers and tell me I’m wrong when I clearly had proof. My son was able to have his hair cut by our preferred stylist and her service was excellent as always!

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I bring my son every six weeks to get a cut and this experience was complete garbage our stylist was Bridgett and we requested a fade with a line and hard part he has multiple bald spots and his hair is all one length I had to go to a different location and get it fixed never letting her touch my sons hair ever again!!!

Comment

This is the second time we have been to cookie cutters. Both times we have went the employees are rude. This is suppose to be a place to make kids comfortable to get their haircut. They are supposed to be allowed to pick what they sit on and accommodate on what they like/ don't like. My child can't stand the blow dryer. Both times they blow dried her hair. This time the employee said this is where you are sitting and did not give her a choice. I told the lady how much I wanted cut and she proceeded to tell me what she thought and cut it shorter than what I wanted. Like I said this is the second time we came and I honestly don't think we will be back. They don't listen to what you want done and they definitely don't accommodate the children like they say they do.