Cookie Cutters-Pickerington, OH (1233 reviews)

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This last visit was awful. I advised the girl to start off with scissors instead of clippers. She didn't listen and it scared my son and I had to hold him down the rest of the time. She was so slow. However the two previous visits were wonderful! The other stylists were fast and efficient and wonderful!! I will not be have the last stylist cut my sons hair again.

Comment

The haircut ended up looking fine. But my 4 year old shouldn’t be crying and have a red head because the lady is pushing so hard while “blending” the hair with 3 different clips. Then she wouldn’t communicate what she wanted my son to do and kept forcing his head where she wanted it to be instead of just asking him to simply move his head. I was infuriated by the time I left and I’m also thinking about taking him somewhere else for his next haircut.

Comment

Salon was very dirty. We had appointment, but had to wait at least 20 minutes past our appointment time. I had twins and they took them both at the same time. Both were upset and as a mom it was hard for me to try and comfort both of them at the same time. It was also hard to take pictures when it was happening at the same time. They made their 1st hair cut nothing special.

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This is our second experience with Leah and both have been disappointing. She has been dismissive and belittling when asking questions about haircut.

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Robyn was nice enough to cut my son’s ear and not even clean him up after he had his haircut. She just went and left without a word. I am very unhappy with the service and frustrated. I take my son to cookie cutter a lot because he is pretty difficult to cut hair but for the most part other hair dressers were nice and even offer some help to make him calm to finish the haircut with minimal fighting of keeping him down. Robyn was nothing like that and showed frustration to me and my son from the beginning of our appointment. My son is not easy to do haircuts with but that’s why I rely on places like cookie cutter to make it a better experience for us. Today was nothing like that, I was beyond frustrated and very upset leaving the shop and I don’t think we will plan to ever come back at this cookie cutter.