Cookie Cutters-Rockville Centre, NY (410 reviews)

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They were very overbooked and overwhelmed with the amount of people. I waited a long time for my appointment and the place smelled very badly. I opted to wait outside in the heat because if the smell.

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I ask for a small trim and this is the second visit Kellie didn’t listen to what I wanted for the kids. I wanted the curl left in the back and she just Cut them all off. She also didn’t do a grab job around his ears and had to ask for him to go back in chair.

Comment

Hair stylish was rude during our visit. Gave us an attitude when we asked for them to cut sons hair shorter. Told us to tell her from beginning that we wanted it shorter, but unable to provide that feedback in advance as we weren’t sure how much she would be taking off.

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I feel the woman that cut my kids hair botched it. She was very nice and friendly but she doesn’t know how to cut hair The owner of the place usually cuts my girls hair and she’s great but this was terrible I will not be coming back

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Felt very very rushed. Waited 11 minutes after my appointment time to be seen then was completely rushed to get the hair cut, the next people walked in for the next appointment and then we were sent on our way. Meanwhile the hair cut wasn’t completely finished, the stylist decided it was finished meanwhile I wasn’t asked if the hair on the top of the head needed to be shorter . Probably wouldn’t go back if they rush between appointments.

Comment

Angelica was EXTREMELY kind, understanding, helpful and patient throughout the entire process, and any negative ratings on this review have nothing to do with her. my two-year-old does not like getting his haircut and is very unhappy and crying when he’s there. she was very understanding and accommodating and I give her a 10/10 for the visit. however, upon paying the male employee there made a joking comment”. Well don’t bring him back here again” , which was very unappreciated, unprofessional, and extremely upsetting to myself as the mother and made me feel that we were extremely unwelcome. Joking or not comments like that during a sensitive. situation is not a way to make customers feel welcome. i’m not naive in understanding that a crying child is distracting and can be upsetting for other customers, which is why I make his appointments always the first one in the morning to avoid crowds, but this comment made us feel completely unwelcome in this establishment.