Cookie Cutters-Rockville Centre, NY (410 reviews)

Comment

It was a terrible experience she was a half hour behind. Kept complaining that she was alone and was rough with my son his hair cut is all messed up. We have been there a few times before and it was been a great experience this is very upsetting I know have to take him somewhere else tomorrow to get his haircut fixed.

Comment

My child’s haircut was horrible. Nothing like I asked for, and the cut was uneven on the top as well as the sides and back of his head. I will never be coming back to this shop. Will never recommend this place to anyone, and I will definitely talk any and everyone out of going here. Worst experience ever.

Comment

First I want to say booking an appointment for clients 15 minutes before closing time is insane. If I would have realized that I wouldn't have taken the appointment. My son got upset before the haircut because the girl turned on a balloon pump that scared him half to death. So it would have been nice had they even attempted to calm him down but they just looked more annoyed than anything. Then, the stylist they put us with looked at me like I was insane when I showed her a photo of how I wanted his hair. "oh but that's All lined up and whatever". Yes? What else should a haircut be? So I said as close as possible. My son was crying but staying still well. He still wind up with 2 different side burns and we had asked her to do a number 2. There was a patch that wasn't buzzed down like the rest and my husband asked her to fix it. She got annoyed and was giving him an attitude. She says "I don't really know what else you expect me to do". Then, she figured she was finished I guess though that was a surprise to us. Instead of cleaning my son off or removing the barbers cape off of me, she went and got her purse and jacket, basically telling us it's time to go. I would NEVER go back here and certainly wouldn't recommend it to a friend. She also was coughing on us the whole time. I gave her a tip and I don't know why. I was so upset by how terrible of a hair it my son had and the attitude we were given that I wasn't even thinking straight. I won't mention the name but I should have known by the reviews and once she didn't seem to know how to do a fade that had straight lines. Now we have to go to a barber shop tomorrow -which we were trying to avoid because they're more rough on my son, to pay them try to salvage his hair somehow.

Comment

Kellie was our “stylist” and I use That term lightly. She was not clear on what she was going to do on the hair. Did not shape up or style the hair. All she used was a buzzer and took off the hair with that. She also cut the back of his neck with the buzzer so there’s that. There is no skill involved. Half of his head looks buzzed off and nothing was shaped up. Save you time money and aggravation. Horrible experience.

Comment

For what it is made out to be my experience at Cookie Cutters was very disappointing . We felt that everything was rushed for this milestone . We arrived and the seat for my child had visible hair all over it which I wiped down myself . It is not a good luck as far as hygiene goes especially for children.

Comment

It was a ok job done , but if I compare it to my last Visit I was not happy . My son is a client of Ralph and they don’t know when he is coming back . He is on “ LEAVE” just be honest and say he quit . And give his clients his new location please and thank you