Cookie Cutters-Rockville Centre, NY (413 reviews)

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Kellie was our “stylist” and I use That term lightly. She was not clear on what she was going to do on the hair. Did not shape up or style the hair. All she used was a buzzer and took off the hair with that. She also cut the back of his neck with the buzzer so there’s that. There is no skill involved. Half of his head looks buzzed off and nothing was shaped up. Save you time money and aggravation. Horrible experience.

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I felt very rushed during this appointment. This is the 3rd time my toddler got a haircut. The other two times at a salon for kids in Orlando was such a positive experience. I booked Cookie Cutters because I saw great reviews and it appeared to be a toddler friendly environment. My experience was not great at Cookie Cutters. I felt like the hairstylist was very pushy and rushing. I did not feel at ease. She jumped right into the haircut before allowing me a chance to show her a picture or explain a little bit more. My son is only 2, he just turned 2 last week. I thought that the hairstylist would have taken the time to ease into the haircut as they did in the salon we previously went to. She did not. She didn’t give me a chance to distract him. He was crying and scared. I didn’t like the way she was holding his head. I didn’t like that she asked me to hold his head down to do the side burns and ears area. I felt like she was overwhelming to deal with. She kept asking questions and expecting answers immediately. I felt so uncomfortable and pressured. At one point, I mentioned to her that the stylist we went to previously had a bunch of toys that she distracted Noah with and that helped calm him and give the stylist a chance to work. She just pointed to toys on the counter and said “oh well there are toys there”. Once I did give my son the toy, he calmed down and was way more cooperative. Our stylist at Cookie Cutters seemed so annoyed and irritated the whole time. I felt so awful being there. All interactions I had with her felt so stressful because I either felt rushed or felt like she was irritated. My sons hair cut did turn out great. I have no complaints about that at all. But the experience and the interactions with the stylist was awful. I thought picking a place meant for children would mean that the stylist would have more patience dealing with my toddler and understand how stressful it can be for a toddler. I picked this place because I wanted an experience like I had in Orlando at Pigtails and Crewcuts. I am disappointed with how this appointment went.

Comment

First I want to say booking an appointment for clients 15 minutes before closing time is insane. If I would have realized that I wouldn't have taken the appointment. My son got upset before the haircut because the girl turned on a balloon pump that scared him half to death. So it would have been nice had they even attempted to calm him down but they just looked more annoyed than anything. Then, the stylist they put us with looked at me like I was insane when I showed her a photo of how I wanted his hair. "oh but that's All lined up and whatever". Yes? What else should a haircut be? So I said as close as possible. My son was crying but staying still well. He still wind up with 2 different side burns and we had asked her to do a number 2. There was a patch that wasn't buzzed down like the rest and my husband asked her to fix it. She got annoyed and was giving him an attitude. She says "I don't really know what else you expect me to do". Then, she figured she was finished I guess though that was a surprise to us. Instead of cleaning my son off or removing the barbers cape off of me, she went and got her purse and jacket, basically telling us it's time to go. I would NEVER go back here and certainly wouldn't recommend it to a friend. She also was coughing on us the whole time. I gave her a tip and I don't know why. I was so upset by how terrible of a hair it my son had and the attitude we were given that I wasn't even thinking straight. I won't mention the name but I should have known by the reviews and once she didn't seem to know how to do a fade that had straight lines. Now we have to go to a barber shop tomorrow -which we were trying to avoid because they're more rough on my son, to pay them try to salvage his hair somehow.

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My child’s haircut was horrible. Nothing like I asked for, and the cut was uneven on the top as well as the sides and back of his head. I will never be coming back to this shop. Will never recommend this place to anyone, and I will definitely talk any and everyone out of going here. Worst experience ever.

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It was a terrible experience she was a half hour behind. Kept complaining that she was alone and was rough with my son his hair cut is all messed up. We have been there a few times before and it was been a great experience this is very upsetting I know have to take him somewhere else tomorrow to get his haircut fixed.

Comment

Worst experience ever. Haircut was uneven.