Cookie Cutters-Rockville Centre, NY (409 reviews)

Comment

They were very overbooked and overwhelmed with the amount of people. I waited a long time for my appointment and the place smelled very badly. I opted to wait outside in the heat because if the smell.

Comment

I booked cookie cutters because I thought it was a better place to have a first haircut experience for my son. We were traveling from Queens and we had no idea about the 5-minute lateness window for a cancelation. I think that is absolutely absurd especially when you are dealing with children. I think it is hard enough to be on time as it is. We arrived at cookie cutters on time and our stylist was on a phone call. We did not start my son's haircut until 8 minutes after our appointment. The Stylist shluld have been more kid-friendly. Because the session was late and she had another appointment at 2:15 it was very rushed. Not the experience we were hoping for his first time. The stylist finished his haircut and proceeded to take care of another child. I had to take my son's Smock off brush all the hair that was cut off of him and hold him for a picture. I understand your a business trying to make as much money as possible is your objective but this was not a memorable experience. The haircut itself came out fine but we could have stayed in Queens for that. We came out to your salon for the experience that we did not get. Please reconsider booking appointments 15 minutes within each other especially when someone requests a first haircut experience. They should get the time they deserve for the money they're spending.

Comment

We tried to give Kellie another chance after we were unhappy with our last experience. Unfortunately, once again she didn’t listen to what we said at all (including after being shown a picture). The haircut is uneven all over and now that it is dry it looks like a chunk was taken out of one side.

Comment

Give special needs child a break especially while screaming hysterically

Comment

Not much communication took place while in the salon. The hairdresser was okay but the girl at the front could use some help in customer service.

Comment

last two visits here I was not happy with hair cut/ uneven again, the stylist and overall service. Will be going elsewhere in the future.