Cookie Cutters-Rockville Centre, NY (409 reviews)

Comment

Angelica was EXTREMELY kind, understanding, helpful and patient throughout the entire process, and any negative ratings on this review have nothing to do with her. my two-year-old does not like getting his haircut and is very unhappy and crying when he’s there. she was very understanding and accommodating and I give her a 10/10 for the visit. however, upon paying the male employee there made a joking comment”. Well don’t bring him back here again” , which was very unappreciated, unprofessional, and extremely upsetting to myself as the mother and made me feel that we were extremely unwelcome. Joking or not comments like that during a sensitive. situation is not a way to make customers feel welcome. i’m not naive in understanding that a crying child is distracting and can be upsetting for other customers, which is why I make his appointments always the first one in the morning to avoid crowds, but this comment made us feel completely unwelcome in this establishment.

Comment

Overall happy with the haircut we received, it being our child’s first time the certificate was a great token to take home. I wish that the hairstylist had completely dried her hair before we left, but there was another customer waiting and it felt like we were a little rushed out.

Comment

I had such a great overall experience. However, the lady who cut my son's hair was a bit rough and didn't seem to be experienced with kinky-curly hair.

Comment

Our son has received all of his haircuts there. Prior to the most recent haircut, we had to wait almost 30-45 mins after our appointment time. The stylist said he was behind due to the 15 min scheduling window allowed to make appointments. for ex, appointments can be scheduled at 9, 915, 930 etc. Claims its Not enough time for them to stay on time. I agree. Yesterday, the stylist arrived 15 mins late. I pulled my son out of school for the first few minutes in hopes he wouldnt miss much. We were there at 855 for a 9am appointment. Stylist arrived at 915. Said absolutely nothing. No apology or anything. Rushed through his haircut. I understand things happen in life. Wake up late, traffic etc. The least you can do is apologize. Dont act like youre doing me a favor cutting my childs hair. Have some more consideration for peoples time.