Cookie Cutters-Rockville Centre, NY (464 reviews)

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Not much communication took place while in the salon. The hairdresser was okay but the girl at the front could use some help in customer service.

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Give special needs child a break especially while screaming hysterically

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We tried to give Kellie another chance after we were unhappy with our last experience. Unfortunately, once again she didn’t listen to what we said at all (including after being shown a picture). The haircut is uneven all over and now that it is dry it looks like a chunk was taken out of one side.

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We've been going to cookie cutters for over three years with our first child, and now tried bringing our second child. Every time we've went it's always been a very nice experience, but this time it was very different. The energy felt very chaotic, a lot of kids screaming and crying (which we understand is not your fault), but the biggest issue we took was the hair stylist doing the bare minimum on our children's haircuts. We had to talk her through making it look even slightly okay. We could tell she knew what she was doing, but just wasn't really going above just trimming and cutting. It was really a shame, because usually the hair cuts are very cute. We had Medina as our hair stylist. She was very nice and receptive to our feedback, but it did feel like she was just going thorough the motions, which was sad because it was our second child's first hair cut.

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We arrived on time, checked in and were told “she’ll grab you when she’s ready for you.” Our hairdresser was never notified we were there nor did she seem to know she had an appointment we were still waiting there at 10:45 when she asked “are you waiting for me?” I told her I didn’t know who we were waiting for but we had an appointment 30 minutes ago. After checking the schedule she grabbed us. After that things went smoothly but the disorganization and the frustration of watching everyone move so slowly and ignore you while you are waiting with your child was infuriating.

Comment

I booked cookie cutters because I thought it was a better place to have a first haircut experience for my son. We were traveling from Queens and we had no idea about the 5-minute lateness window for a cancelation. I think that is absolutely absurd especially when you are dealing with children. I think it is hard enough to be on time as it is. We arrived at cookie cutters on time and our stylist was on a phone call. We did not start my son's haircut until 8 minutes after our appointment. The Stylist shluld have been more kid-friendly. Because the session was late and she had another appointment at 2:15 it was very rushed. Not the experience we were hoping for his first time. The stylist finished his haircut and proceeded to take care of another child. I had to take my son's Smock off brush all the hair that was cut off of him and hold him for a picture. I understand your a business trying to make as much money as possible is your objective but this was not a memorable experience. The haircut itself came out fine but we could have stayed in Queens for that. We came out to your salon for the experience that we did not get. Please reconsider booking appointments 15 minutes within each other especially when someone requests a first haircut experience. They should get the time they deserve for the money they're spending.