Cookie Cutters-Grove City, OH (1561 reviews)

Comment

The hair stylist we had was not very friendly and did not really engage with our family during our visit. She made some negative nasty remarks about my son having matted hair in the back. He’s only 1 year old and this is his second hair cut. He was crying toward the end because she was holding his head down and buzzing the sides. He has red marks even an hour after his appointment. Definitely will not return. Not a pleasant experience with this particular staff..

Comment

I about popped this hair dude in his mouth. First cocking a additude when we come in. I mention shes autistic and certain sounds and emotions will trigger her. Soon as hes done brushing her hair he goes okay I need one of you to to stand in front of her and hold her head down. I nearly wanted to strangle him, I'm like excuse me? That's not going to work I told you she has a sensory disorder so he trys holding her head and and she loses it and he just rolls his eyes and goes well it wont be even. Every time we have gone and the girls do it they are so gentle and kind with her she never has an issue. Then he only cuts like half and inch off not doing at all what I ask and then everytime she pulls away he cocks a major additude about it. I am fuming

Comment

I chose Cookie Cutters has this was my three year old daughter’s first haircut, and when I took my son to CC for his first cut (many years ago, but a different CC location) he had a great experience - the stylist were excited to give him his first haircut, were enthusiastic, explained what they were doing, kindly offered a toy and his choice of cartoon in TV. However, this experience was far from positive. My very well behaved three year old was excited to get her first hair cut! We weren’t greeted timely (or kindly), the stylist didn’t communicate with my child (who is very articulate and capable of communicating), the haircut is horribly uneven (again, my child was well behaved, it’s not like she was rowdy or fidgety during the service), AND at the end of the service, when preparing our certificate we were made to feel as if it were such a waste of their time. I’m confident we would have had a better experience just about anywhere. Definitely did not meet my expectations, my child’s expectations or live up to the cookie cutters hype. We won’t be back, that’s for sure.