Cookie Cutters-Beavercreek, OH (1643 reviews)

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Will never come back. Have to take my child to another salon to fix the horrible "haircut" my child received today. I don't think the person has any training with how my child's hair was left.....what was left. Go elsewhere. Save your self.

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The environment is a fun environment for children. I took my grandson for the first time and I wasn't given much instruction as if I'd been there before. The stylist was polite but not friendly or a "kid" person. She was frustrated when my 3-year-old grandson didn't do what she asked. I brought him here because I thought the staff would be more inclined to kids and the idea that they may not cooperate. My grandson is very ticklish and so this created a few issues during the hair washing and trimming up with clippers. When we got done it was just "okay your done"...not go get a sticker, sucker, balloon, pay, etc. I was NOT impressed at all with the service especially for $30 for what I was hoping would be a great experience for my grandson.

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Almost all chairs were covered with previous client hair. I (parent) described wanting only a trim with scissors and keeping top of hair longer than sides. Stylist gave verbal confirmation and then grabbed the hair clippers (with a guard) and began taking off hair. Once the first pass of the clippers went, I knew there was no way the style agreed upon was going to happen. Stylist left hair uneven and MUCH shorter than requested and confirmed. I did not inform stylist of displeasure since my child’s hair had already been shaved off. I paid full price, and left a tip, but am quite disappointed with the final product and will have to take my child to another salon to fix hair. I have had many great experiences at cookie cutters (different location) prior, but would not recommend this stylist and am very disappointed with the final product.

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Pretty sure the girl was under the influence of marijuana, her hands reeked of it, ny child’s hair looks absolutely terrible and I have never had a bad experience here until now. The more she tried to fix it… the worse it got. Now my son is out here with a lopsided hair cut and he looks ridiculous

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The employee tried to put my child in a head lock to use the buzzers after I said to only use the scissors because he does not like the buzzers . I picked my son up as soon as she tried to hold him down and said I would just finish the rest of his hair cut at home .

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Staff wasn't friendly at all. The website is VERY misleading. The website claims they are very good with kids and will tend to kids' needs with disabilities. Website explained they used distractions and toys, tvs, etc. They did NONE of that. We explained my son had down syndrome and had a sensory issue with his hair being cut. No one helped distract him, didn't offer the tv, no toys, she didn't even talk to my son. Was a complete disaster and I wouldn't recommend this place to anyone. I will not be back. Not to mention the haircut is awful, its very uneven and has a huge chunk missing on one side that is VERY noticeable. We live over an hour away and traveled that far hoping we would have a new hair salon to take our son to but that wasn't the case.