Cookie Cutters-Beavercreek, OH (1643 reviews)

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Our appointment was canceled due to illness of our stylist, which was fine. But I was not immediately offered a makeup appointment until I asked twice and insisted. Then when I showed up, we were the only customers with no one before or after us? Like they were trying to close early and didn’t want to grant our appointment. Then the stylist asked if we wanted a hard part, to which I said no. Then she proceeded to give my son a decent haircut except for what I can only describe as a botched hard part in his hair. It was like she messed up and kept trying to fix it, making it worse. I would like a full refund or the chance to get it made right.

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Normally I am very happy with his haircut but, we went to someone else this time bc the usual lady and back up lady wasn’t working this week. I asked for a hipster cut with a hard part on him as I always do (showed her a photo of his last visit simple enough tot really just needed cleaned up).... his top was hanging into his eyes I asked her to just get it off his eye brows so he could see when we were just chilling at home and it wasn’t styled.... first thing she does is cut a huge Chunk off the front! At that point there was no point in saying anything it had to be evened out I tried to trust the process but just kept cutting (its soooo short it’s not a booster cut at all ! ) then, she put the hard part in she shaved such a thick line like I don’t understand why she would do that ) normally id be fairly fine with it not happy but it’s just hair but this was for birthday photos I am so sad this is what his hair looks like for his yearly photos :( So while I like his usual stylist Melissa and will come Back to her... I do not recommend Dakota. (I wanted him to look cleaned up for his birthday but at this point no haircut would’ve been better. I can’t get this moment in time back now )

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Most stylists here do a great job but the one I got today was horrible. My son's hair looks choppy and his bangs are very uneven. She brought out clippers when I was looking at my son, not her, even though I said scissors only because they scare him. He got more upset and she ended up scratching his neck in two places which upset him even more. I ended up having to hold him in my lap he was crying.

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I did not book with anyone. The salon booked my child with a stylist who was running late. So my appointment was at 945 and didn’t get started till 1015. Other appointments who had later appointments went before us because there stylist wasn’t running behind. I’m not happy with this service

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Pleasant reception but the airplane seat had broken parts, scared my daughter by not using detangler/pulling too hard, and her bangs look terrible!

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Wasn't very clean. Staff not super friendly. Didn't dry hair left wet in the cold weather. Got into the car for the cut and it was full of hair probably won't return.