Cookie Cutters-Beavercreek, OH (1643 reviews)

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My son had an appointment at 3:15, we got there at 3:10 and 3 kids were in the middle of getting their haircut. My son didn’t get seen until 3:40, my son has Down syndrome and when he has to wait for a long period of time he gets upset, that is why I make appointments close to closing time. Last time we went had a great experience today was not a good experience.

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Haircut was uneven and so disappointing with one person we went to!

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He wasn't moving a ton and even still, this was the result (see photo).

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I feel like the staff has no knowledge of how to cut black peoples hair. I only seen one black woman work at the location near the Dayton Mall. She works one day per week and it’s hard for me to feel comfortable letting white women cut my sons hair. More black employees would help.

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From the moment she called our name to come back, she seemed to already not be in a good mood. She (unlike everyone else that we’ve been to at that location) didn’t allow my son to choose which seat he wanted to be in. I made a comment that he’d like to sit in the minion chair and she said he was too small so she picked for him to sit in the red car. Once she saw him squirming to get out of that seat she said we could change to the minion. I told her it was fine as we were already sitting and in a chair that we’d just stay. She turned around and faced the mirror and rolled her eyes. She then asked how we wanted his haircut. I told her I wasn’t sure of the numbers, but I know that Hannah had put notes on his chart from the past two times that we visited with her. She argued and said that there were no notes in his file. I explain to her Hannah found the notes on his last visit with the exact numbers that she used on him. She refused to look in his chart again to see if there were notes and instead we had to figure out again which numbers were appropriate for my sons haircut. I will be back but will make sure that I never have Chewy as the stylist.

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first , I called at 2:25 left a voicemail for someone to call me back bc I was running late for my appointment No return call 📞 I called again 5 mins later, no answer I needed to know if 5-7 mins late was ok, but no return call back! I get there 10mins late , first credit card machine was down The lady named don’t no her name At the desk with glasses told my husband we only have 5 mins left on his appointment, and she sighed! This was my sons first haircut 💇‍♂️ husband said appointment seemed rushed Stylist Melissa cut my sons hair uneven on the sides This was our first time and it was rushed very disappointed ☹️ I am glad you took him in even though we were late! This was a magical moment now his hair is uneven!