Cookie Cutters-Beavercreek, OH (1643 reviews)

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I had an appointment and my child was seated immediately. The receptionist started up a show on the tv while we waited for the stylist. The stylist came out of the back in a minute or two and began cutting. My child is pretty cooperative and the cut lasted about twenty minutes. I have been to this location several times and have had this stylist twice. This is the second time I was highly dissatisfied with a haircut. At first, she cut only the sides and I requested to trim the top. She trimmed the top so slightly my child’s bangs were still in his eyes. Then I asked to trim it back a little more, this is when she hacked away and left the front so uneven it looked like I did his hair. I think next time, I will reserve with another stylist, however it does need to be addressed and advised to others of the situation.

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Overall a good experience and the stylist was great. The place was a little dirty it could use a good scrubbing but very kid friendly. My appointment was at 12:45 and they didn't start cutting my child's hair until 1:20 so I wish they would stick closer to the scheduled time since I was on a time crunch and thought I had an appointment slot.

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Lexi cut my son Samuels hair and she was great, but when we first got in the door I was 2nd in line and I am a big person with medical issues and I have a mobility scooter to get around. Well, the receptionist, Ellie, completely ignored me and actually looked OVER me and asked the guy behind me about checking in information. It was not an accident, it was intentional. She completely ignored me. I was literally crying and mad. My sister that was with me is a care group very and helps with me and she refuses to let me just be ignored and she went over and dealt with Ellie for me because I was upset and she apparently wanted to ignore me. So my sister checked my son in for me. Lexi apologized for Ellie's actions but she shouldn't have had to. Lexi was great. Once she found out why I was crying and stuff, she did everything she could to make sure I was included and seen.

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I made an appointment online and had a confirmation email. We got there early and they didn’t have us on their schedule and ended up taking several people with later appointments before us. Luckily we weren’t in a hurry so we went and got a snack and came back but hopefully that doesn’t happen again.

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No staff ever introduces themselves. And they never where name tags.

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My son haircut didn’t seem even. There were some patches of hair longer than others and I had to go back and trim part of his bangs because they were too long..