Cookie Cutters-Beavercreek, OH (1643 reviews)

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Never been disappointed by any of our visits. All the stylists are very friendly and most importantly patient, as cutting a little one’s hair can be difficult!

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Excellent customer service

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Heather was amazing and so sweet. She cut both of my daughter's hair.

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Maria always does such a great job on my son's haircut.

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Took my son to get a haircut and we left with this. Mind you he’s 7, he’s very used to haircuts and know’s to stay still. I ended up having to take him somewhere else to get it fixed because he had school pictures the next day. When I asked about a refund the stylist that cut his hair took my information down and said she would have her manager contact me since she wasn’t able to do it. 2 days later, no contact so I call up the store. The same stylist answered and she told me her manager let her know they don’t do refunds and I guess the manager was just never going to contact me to tell me that. No refunds? Where on their website/in store does it say they don’t offer refunds? Nowhere. I honestly don’t blame the girl that cut his hair either which is why I’m not posting her name in this review. To be honest, it seems like a deeper issue like poor management. This poor girl was slammed with haircuts back to back and she was the only one there, no manager, no other stylist to help, nothing. She was falling behind on appointments and I could tell she was rushing, is it an excuse to rush and give a bad haircut? Not really I’d rather get rescheduled, but I understand she was overwhelmed. Maybe if management hadn’t scheduled her as the only stylist this may not have happened. I paid more for a crooked bad haircut here than I did to Super Cuts across the street for fixing it.

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Stylist are skilled with children. We are particularly fond of Ms Melissa because she works fast and does a great job. It is a bit pricey though.