Cookie Cutters-Beavercreek, OH (1643 reviews)

Comment

first , I called at 2:25 left a voicemail for someone to call me back bc I was running late for my appointment No return call 📞 I called again 5 mins later, no answer I needed to know if 5-7 mins late was ok, but no return call back! I get there 10mins late , first credit card machine was down The lady named don’t no her name At the desk with glasses told my husband we only have 5 mins left on his appointment, and she sighed! This was my sons first haircut 💇‍♂️ husband said appointment seemed rushed Stylist Melissa cut my sons hair uneven on the sides This was our first time and it was rushed very disappointed ☹️ I am glad you took him in even though we were late! This was a magical moment now his hair is uneven!

Comment

Our appointment was canceled due to illness of our stylist, which was fine. But I was not immediately offered a makeup appointment until I asked twice and insisted. Then when I showed up, we were the only customers with no one before or after us? Like they were trying to close early and didn’t want to grant our appointment. Then the stylist asked if we wanted a hard part, to which I said no. Then she proceeded to give my son a decent haircut except for what I can only describe as a botched hard part in his hair. It was like she messed up and kept trying to fix it, making it worse. I would like a full refund or the chance to get it made right.