Cookie Cutters-Beavercreek, OH (1643 reviews)

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My daughter had a scheduled appointment, which we were 10 minutes early for. The lady at the counter said she checked us in and had me sign in. At 20 minutes past our appointment time, another worker asked if we were checked in, I said yes, and she told me to hold on while she went to get the original person that checked us in. At this point, the girl the counter said she messed something up and apologized. She asked if we wanted to wait.. at this point, I had already been there waiting for 35 minutes. I said, yes I still wanted the appointment but was told that the stylist would fit me in.. she had started another family. We waited. The stylist was extremely nice but it didn’t feel like we got the full experience, she cut a couple inches off the back of my daughters hair, I asked about her bang area (which we are growing out), she said she could shape them but if we are growing them out not to cut them at all. (Not saying this isn’t true, I just felt rushed out). The girl at the counter did give me a $5 coupon for our wait, but $20 for a 2 inch cut and feeling rushed wasn’t worth it. I do not seeing us come back!

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Absolutely chopped my sons hair and messed it up. As you can see in the picture I uploaded there is a huge chunk of hair missing in front and it looks like the hairstylist tried to give him layers on top. He started school the next day and we didn’t have time to go somewhere else to get it fixed. My husband is the one who took our son to the appointment. If I had been there I would have complained and definitely not have paid for this terrible haircut. We will not be back to Cookie Cutters. We have had less than enjoyable experiences in the past and gave it another go because my son wanted to go there. Overpriced and poor quality.

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I took 3 kids in for haircuts. My oldest has been to this salon before for a cut with her aunt and they did a great job. The stylist that cut her hair yesterday also did a great job. A different stylist cut my younger children’s hair. Her name was Lexi. Lexi does not seem to be very good with children. I have a very anxious preschooler that has a lot of trouble sitting still and she was not friendly with her and rather snappy. She did do a great job on her hair, though. What really upset me was her behavior with me about my 2 year-old son. My son has very curly hair that was long, as it had never been cut. I showed her a photo of what I wanted, which is a very popular style for little boys right now, shaved on the sides and back, but still kind of long on the top. Lexi argued with me about the top of his hair and insisted that she was going to cut at least half of his length because it wouldn’t blend. It wasn’t supposed to blend! I should have stopped her there and been done with it, but I am very non-confrontational. My partner said maybe 1/3 of it and she again insisted at least 1/2. I reluctantly agreed to that and she wound up cutting WAY more than that. I am furious about how his hair turned out. It’s nothing like the photo I showed her and nothing like what I wanted. The top is much shorter. My son’s beautiful curls are mostly gone. I have no doubt that she is probably great at cutting hair, but her attitude with my 4 year-old and with me was unacceptable. If you cannot handle cutting kids’ hair and give the kids a little grace, you should not be working in Cookie Cutters. We will absolutely not be coming back to this location because of her behavior and how badly she messed up my son’s first haircut.

Comment

I have not had great experiences at this location. I use to always go to the Dayton location, which I will return to. My sons hair never gets blended well, and I showed them a picture for my daughters haircut and instead of one length (pixie), the girl basically copied and pasted my sons haircut on my daughter. Also, the stylist maybe said 3 words the entire visit. I felt very rushed and like a bother for bringing my kids in.