Cookie Cutters-Beavercreek, OH (1643 reviews)

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We normally see Melissa and she wasn't available. Our sons hair looks like I cut it. It is absolutely horrible and I don't think it could even be fixed with a visit again like they offered to do.

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Below is the message I emailed to the Contact Us email associated with this location. We visited on today. I made appointments for my daughters on Sunday but the app offered them 1 hour apart. When we arrived, I was told that stylists were running behind. I waited for 20-25 minutes for an appointment I was 10 minutes early for. Finally, my daughter was seen. The stylist was nice. Our appointment took less than 15 minutes. I waited another 15 for my second appointment. It seemed I waited for clients who weren’t there yet. Do you take clients in order of scheduling? And not in order of arrival? If so, that might be why the stylist were 20 minutes behind when we arrived for our first appointment. Our second appointment took less than 15 minutes - 10 by my calculations. Our stylist was very good. I followed the mask policies outlined online. Other clientele did not. It’s gross. Why have a policy if you don’t intent to enforce it? Some of us may still need to groom our children while caring for the elderly. We won’t be returning to Cookie Cutters. End of an era. I appreciate you reading this.

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I really wish the stylists would be more friendlier.

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I brought my 15 month old in… his first haircut at 12 months went really well, but this second hair cut I was disappointed. The hairdresser wasn’t interacting with him and seemed frustrated with my kid. The cut was very uneven and they ended up knicking the back of his neck with the clippers. We also got there 10 minutes early and was taken back for our appointment 15 minutes late.