Cookie Cutters-Beavercreek, OH (1643 reviews)

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Over all it was a great experience for my sons first haircut. They were real friendly and involved with him. Although I do wish the chairs were a little cleaner. When I sat him down I seen hair all over the chair. Other than that I was impressed!

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The stylist my son had wasn’t very patient or friendly with him. She didn’t like that he moved his head to be nosey. He’s two and is very curious. We’ve never had any issues prior to today’s visit. She wasn’t very present and caring of how I wanted his hair.

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Stylist didn't seem very personable. My son enjoyed playing on the apparatus provided. There was hair in the chair from a previous client and I witnessed the stylist simply blow the hair from my son's cut out of the chair with her blow dryer vs sweeping it up and throwing it out. Sanitation doesn't seem to be the highest priority.

Comment

Overall we had a good experience here. I truly understand that trying to open and run an business under the new health requirements it challenging. So I appreciate your ability to still serve the community and take extra precautions. The only thing I would have appreciated was an email or text prior to my appointment alerting clients to the new protocol. Especially having to go to the front door and check in only to be asked to go back to the car and wait. While I don’t disagree with this, so that you can limit the number of people in the store. It is difficult to get children all unbuckled and out of the car just to be asked to get them back in and wait. A simple “what to expect” or updated policy would have been great especially for parents of the small children you serve.

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I’ve raised concerns about this before. The staff does not wear name tags nor do they introduce themselves.