Cookie Cutters-New Albany-Gahanna, OH (1524 reviews)

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My kids have been here at this location for years. Ainsley and Kim are truly wonderful The problem I have is with the new owners over the past 11 months the the pricing g has not been the same or stable every time I go there there is a higher price. I also cut my hair happily with Kim as a daddy haircut I stopped this in protest You just lost ne as a constant constant customer for my son. I am starting to look for other locations to cut my 5 year Olds hair. And there are many if it turns out to be close or at same price well then I win I am super mad last time I was there was told no more price increase. Well that's not true it's now $25 5 dollars more than exclusive loft company here 1\4 mile away And please do not write back to tell me that I can purchase a 5 cut discount card for 90 dollars. Not ever going to happen. I do not wish bad for business people in this post covid time but please close to 100% increase in less than a year. Go abuse others who care because I dont

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Frustrated that I waited 2 weeks to specifically have Kim cut my son's hair and when we got there, there was another kid signed up at noon for her. I was not in the mood, nor did I have time to wait another 30 mins. Another stylist took my son without even asking if we were waiting for Kim. She did a good job but the woman working at the front desk surely didn't do her job. There's always a wait when we go, an unreasonably long wait, so I very much doubt we will be back.

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I asked for a number two and finger length blend. She did most of the haircut with the razor. She shaved PARTS of his forehead! Never in nine years has anyone shaved his forehead, let alone PARTS of it. His neck was not cleanly shaven either. I think this woman has great potential, but we be back.

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I thought the stylist did not have rapport with my child.

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Person at desk was on the phone the entire time I was there. Was not able to talk to her to sign in for awhile upon first arriving. Person I reserved appointment with took another group back at my appointment time. The issue was caught by staff a few minutes later and we were called back. The front desk area was a cluster with staff trying to figure out what was going on. Showed a picture of the hairstyle wanted. It was cut shorter than expected. Not thrilled with haircut.

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Taylor, our stylist was fantastic! Unfortunately we had a 3:20pm appt and weren't seen until 3:50. I asked the woman at the front desk and she said this was because someone had come back in to get their son's haircut fixed from the morning, so they got to take our appointment. This is very bad customer service and completely unfair to us.