Cookie Cutters-New Albany-Gahanna, OH (1524 reviews)

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nice place

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Brandy/Brandi, my son's stylist, was great!

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Donna was amazing! She did a awesome job for both my boys even though my youngest is a challenge!

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This was the first time we were there, and probably the last.

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Theresa at the cookie cutters in Gahanna Ohio is AMAZING! She is super talented and great with our 2 year old son!

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We normally visit the Pickerington location. We came here for our convenience on that particular day. I called saying I would be five minutes late. I was notified of the late policy and after seven minutes I could possibly lose my appointment. (Appts were at 5pm and 5:20pm) We walked in at 5:05 and signed in. At 5:14 someone finally acknowledged we were there. The girl at front desk said she didn't know we were here and our stylist took someone else. Really?! My first child didn't sit in the chair until 5:20. I told the girl at the desk that I made it before the "7 minute rule" that's she had told me about on the phone. She just kept saying she didn't know we were there. I'm sorry, that's not my job, I signed in as I was told to by another stylist when we walked in the door. No one apologized to us for this. I was on time, yet treated as if we were late, as our appt was given away. I will make sure not to come back to this location. I have learned my lesson and should have just gone to where we normally do. Very disappointed, as I would think all locations would be similar in service levels.