Cookie Cutters-New Albany-Gahanna, OH (1524 reviews)

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I've brought my son, Greysen, here for quite some time. We've always been happy in the past. This experience was different. His hair was cut too short and it is uneven, poorly blended, and he left completely covered in hair. The hair stylist stated she was in training but no one appeared to help her or lend advise although I was clearly displeased. It's questionable whether we return.

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Ansley always does an amazing haircut on both of my kiddos! She's kind and professional!

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The receptionist was rude to clientele and to other staff members. Long dark hair, glittery eye shadow. I had an apt scheduled and I mentioned that we scheduled with Stephanie and she had an attitude and told me I had to go to the stylist that was available. She continued to be rude to multiple people during our visit. Would definitely not suggest her being the face of the business. So rude! Jennifer ended up being our stylist. She was sweet and truly did try but I would suggest more time being guided by an experienced stylist. She is well on her way but could use more practice and confidence. It use to seem like such a fun, upbeat happy environment to take my children to. Today all stylist seemed unhappy, tired and not happy to be there. The receptionist definitely didn’t want to be there. Miss the quality and brightness that use to be. We’ve been coming for over a year but I think it might be time to try another place.

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Very good service, staff is so nice.

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The lady Chelsea was freaking amazing she was so kind and patient and 8 just loved her!!!

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Our stylist was very patient with our "first time haircut" and a challenging client. She wanted to ensure we were pleased with the outcome and said we could return later if we were displeased.