List your business
I'm looking for
Cookie Cutters-New Albany-Gahanna, OH


Cookie Cutters-New Albany-Gahanna, OH (1524 reviews)



5324 N. Hamilton Rd, New Albany, OH, 43054, United States

P Show phone number

Visit the Cookie Cutters-New Albany-Gahanna, OH website


You can book at Cookie Cutters-New Albany-Gahanna, OH New Albany online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-New Albany-Gahanna, OH staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids, children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with suckers and balloons and everyone's favorite....the "chicken machine" to reward your child after their haircut experience.

Reviewed by 1524 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-New Albany-Gahanna, OH were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON 10:00 AM to 7:00 PM
TUE 10:00 AM to 7:00 PM
WED 9:00 AM to 7:00 PM
THU 10:00 AM to 7:00 PM
FRI 10:00 AM to 6:00 PM
SAT 9:00 AM to 5:00 PM
SUN 10:00 AM to 4:00 PM

Payments Accepted

Payment method Payment method Payment method
Payment method Payment method

Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

Show all reviews




Granville
10 Feb 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

There seems to be very little order to the environment - people standing everywhere, folks complaining about wait times - there needs to be a central check-in with someone who can keep control of the whole operation. The first time we came, we got a wonderful haircut with much attention to detail. This most recent visit was the complete opposite. While the visit was fine, and the stylist pleasant, the environment felt a little too chaotic. Not sure if we'll return again.

Response from Cookie Cutters Haircuts for Kids

Thanks for taking the time to write your review. Although it sounds like you received a good haircut, it also sounds like the place was over-crowded and chaotic. I am sorry that there wasn't any better order to the service being offered in the waiting area. Saturdays are our busiest day and if too many people walk-in without making appointments, it can quickly become disorderly. I am sorry that we were not at our best and I will be discussing this with our Gahanna manager so that she can work with her team to rectify this problem. Please let me know if I can possibly offer you an opportunity to return and I can arrange that your child be taken care of by the salon manager. My contact email is: minicuts@cccoh.com Sincerely, Alison Celentano (Owner)

Posted on 22 Feb 2018

Gahanna
20 Feb 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Cassandra cut Parker's hair this time. It is probably his 5th or 6th haircut. He is two and a half and this was the first time he did not cry. She was great with him and I was very happy with his hair cut.

Response from Cookie Cutters Haircuts for Kids

Thanks for taking the time to write a Great review!!!!!

Posted on 28 Feb 2018


20 Feb 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I made an appointment for baby's 1st cut. We came in 5 min earlier. Both stylist were busy with other clients. 10 min into our scheduled time we were still waiting. Knowing that appointments should take 20 min per client I didn't want to be late to a class with my child, so I asked how much longer we would need to wait and if it makes sense for us to wait. I was told, that's it's up to me and I could leave. There was not a sign of apology and the hairdresser even made a small talk with another client. The haircut my daughter got was not as I expected from someone who does it every day. She basically just cut straight line in the back and bangs, also just a straight. It made my daughter look like a boy. The place itself is very outdated, chairs are nothing like on a website. Also there are lots of toys for sale laying on lower shelf accessible to a child. And there is a note asking not to play with those toys. I understand that they make extra money from these sales, but when you have to seat there and wait for your appointment with a little kid, it's hard to keep their hands off bright things and it makes experience even more frustrating.

Response from Cookie Cutters Haircuts for Kids

Thank you for taking the time to write about your experience. I have shared this situation with the salon manager and we are looking in to what went wrong with your appointment and who you encountered while you were there. We do truly focus on customer service and our team of stylists are very concerned about making sure that every customer leaves happy with their haircut and happy with the level of service they received. Clearly this is not what you encountered. Please accept my apologies. Can I possibly offer your family the opportunity to return when you child needs another haircut? The visit would be complimentary and we would arrange for the manager to take care of you. I would very much appreciate the opportunity to make this right so that you can see how things should normally happen. Please email me at: minicuts@cccoh.com Sincerely, Alison Celentano Owner

Posted on 22 Feb 2018


22 Feb 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

My son cried and screamed the entire hair cut and his stylist was AMAZING. She worked quickly and did a wonderful job. I have no clue how she managed it.

Response from Cookie Cutters Haircuts for Kids

Thanks for taking the time to write a Great review!!!!!

Posted on 28 Feb 2018

Gahanna
03 Mar 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

We had a great stylist this time who did a nice job on his hair. The "seats" could use a little updating. And the play area & carpet needs updated as well - or just completely removed. I can only imagine the germs circulating around that area.

Response from Cookie Cutters Haircuts for Kids

Thanks for taking the time to write a Great review!!!!! We regularly have the carpet steam cleaned at all 5 of our locations. Thanks

Posted on 09 Mar 2018

Columbus
06 Mar 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Play area and waiting area needs updated. TVs need replaced.

< previous12...212223242526272829...102103145 - 150 of 618 reviews next >
Follow us on Facebook