Cookie Cutters-New Albany-Gahanna, OH (1524 reviews)

Comment

My mother took my daughter to get her hair cut. I made the appointment online, when my mom arrived with my children she was rudely told that she had the wrong appointment and they would have to wait. They had to wait over 25 minutes when they arrived on time. I sent the confirmation of the email times to my mother so she could show them and they said they knew but they were running late. So they lied to my mother and treated her poorly and it was their fault. The stylist who was going to cut my daughter's hair then treated my mom and daughter so poorly then my mother texted me to say how upset she was. I wrote out directions of how I wanted my daughter's hair cut and the stylist told my mom that she didn't know what that meant and proceeded to roll her eyes at my mom. My daughter who is 4 came home and said that the woman was mean to her and then she kept pushing her head down and yelling at her to hold still. I'm not stupid, I know my child probably moved but this woman should have way more patience than what she showed. Needless to say, we will not be going back to this location ever and I will be sharing this experience with others.

Comment

My daughter's hair was cut crooked. It was so obvious. I did not alert the stylist, if you can even call her that, because I feared she would only make it worse. I also requested an angled cut, instead she received a straight cut that was crooked in the back. I left and took her to a REAL SALON with trained and qualified stylists. Paid double to have her hair fixed. Ridiculous. This place should be shutdown. I will never return and will be sure to advise all of my friends and family the same.