Cookie Cutters-New Albany-Gahanna, OH (1524 reviews)

Comment

My 3 year old needed just the top of his hair trimmed. Not the sides. He was in the chair for less than 5 minutes. Stylist did a great job on the hair but the cutting process seemed extremely rushed and I felt like she wanted to just be done quickly. When we were finished she asked if I had any coupons. I said no. She then charged me $16.95 which I understand is the published “haircut” price but that was hardly enough work to justify charging that much for a 3 year old trim! I assumed they would give me a lower rate since we barely had any hair cut. I still tipped her 20% but was shocked by the charge.

Comment

I washed and conditioned my daughters fine hair and took her in for a blow dry and flatiron. 2 hours and $45 later she was done. I explained that I did not think it’d be that much since a Womens shampoo, blow dry and cut is $28. They were charging that much because it took 2 hours. I explained that the reason it took so long was because they did not have the correct products or tools (no blow dryer attachment and a bad flatiron). They were nice enough to refund my money. It appears their business model is built around white, straight hair and white straight hair only. If your child’s hair has any type of curl I would not go. As I was leaving I realized I should’ve known, as there aren’t even any kids of color in pictures around the salon. Although the salon is in gahanna, a very diverse area, they are only equipped to serve part of the population.

Comment

This was the first time we were there, and probably the last.