Cookie Cutters-New Albany-Gahanna, OH (1524 reviews)

Comment

Our son came for his hair cut with long beautiful curls, we asked for it to just tighten up around the bottom to get rid of the mullet look that was growing in. The stylist said she was going to trim it along the ears and back, but she cut it down so short he looks like a different child. He doesn't have a single curl left and her comment was "well they should grow back!". When she explicitly said "trim", I would never have assumed she was going to cut his hair where she needed to use a shaver to trim it. I do not believe we will go back. My husband was definitely horrified when I brought our son home!

Comment

Daughter needed a couple inches taken off the length which isn't complicated but much more attention to detail could have been given. The total time we were in the salon was 15 minutes - hair was brushed once, trimmed and we were sent on our way. The cut was rushed, not even at the bottom and I, the parent, was not asked to review when finished. Salon was not busy. We will not be back.

Comment

Appointments never start on time, 20-30 minutes off. That’s an eternity to an overbooked busy parent. First visit, haircut took almost an hour; second haircut took 10 minutes. My son left with hair all over his shirt, uneven cut, neglected areas, just overall not great. The store itself appears dingy and dirty. We will not be returning.

Comment

Need to learn how to better fit in walk-in appointments or appointment errors. It is frustrating to see staff standing around waiting for their next appointment when they could be taking care of the walk in and getting the extra business.