Cookie Cutters-New Albany-Gahanna, OH (1524 reviews)

Comment

I called the day before at 3:30 and was told they don't have any walk-in slots available so I booked an appointment for the next day at 5:20. That day I received a text confirming my appt at 5:20. Then I received this text: "Cookie Cutters in Gahanna is offering $3 off all Kidscuts for the next 10 days. Book online or with our Cookie Cutters App or call 614-428-9999" We arrived on time for our appt. but was told it was for 5:30 and they have 2 walk-ins ahead of us. Finally at 5:45 our haircut began. Then we were told we couldn't us the coupon bc we didn't book through the app. I showed them it also says to call and gives the phone number to which I was told that must have been a mistake. Why have appts when you take walk ins over the customer with an appt? Why tell someone you don't have any available bc they had the courtesy to call first? Why send me a coupon then refuse to honor it or offer an alternative? Why was I lied to about my "correct appt time" to explain why I should have a 25 min wait?

Comment

Good environment for kids. While it simply keeps them entertained before the hair cut. Which is uniquely too small of an area or needs better ventilation. Not recommended for children with coarse hair.

Comment

I was very dismayed when we showed up for our appointments only to find out that 1. our appointment times had been changed from what I had booked through the app and 2. the professionals cutting my kids' hair was changed. I had specifically requested times that backed up to each other so we could go from one cut to the next. I had specifically requested the same professional because she always does a nice job with my kids' hair, doesn't make fun of them (as others have at that shop) and that way I only had to tip ONE person. This will likely be one of our last visits to your shop. I was told when I inquired about the changes that "oh, the app sucks, you really should call for appointments." Well, this takes me back to when I used to try and "walk in" when the sign on the door said "Walk Ins WELCOME" and was told "sorry, you really have to make an appointment". This is garbage and not the way a professional business should be run. I can't wait until Funky Scissors opens a shop on our side of town.

Comment

Scheduled a appt for wash and cut. Did not receive shampoo and stylist was not receptive to parents requests, was still charged for it. Haircut is not the best, have been to sharkeys and the experience was much better.

Comment

Our appointment was scheduled at 4 and we weren’t taken in until 4:35 with no communication or apology about running late