Cookie Cutters-New Albany-Gahanna, OH (1524 reviews)

Comment

This is the second time I’ve shown up for my appointment and waited 20+ minutes past my time. They seem to double book. There were two appointments for 10am and only one girl cutting hair. When you have little kids this is not ideal. I’m not sure why this keeps happening but if I book again and this happens I’ll probably find another place.

Comment

The stylists are great, but we weren’t seen until 30-40 minutes past our appointment time, which is frustrating. For busy parents with active toddlers, that wait is really tough, especially after a long day of work. I’d chalk it up to an off night, except we actually left the salon two days ago for similar reasons (waited 25 min past our scheduled appointment and left without a cut, because we didn’t have time to wait). Seems like there may be a process problem (either over-booked appointments, or appointments too close together). We’ll go back but probably avoid weeknights.

Comment

Although his haircut was very nice, And our stylus was very friendly, our appointment was at 2:00, and our requested stylist did not arrive until 2:10. Then she attended to some other business at the counter,. Although we were not in a huge hurry, we ended up not leaving until almost 3 o'clock.

Comment

We have had a much better experience at the Polaris shop. We dont usually have good experiences at the Gahanna shop.