Cookie Cutters-Northville, MI (572 reviews)

Comment

They only had one stylist working on a Saturday but I think it was because they don’t have many employees to begin with. It seems stressful to cut kids’ hair so they probably have a lot of turnover. I think for what the stylist was dealing with she did a decent job with the cut. It was my son’s first haircut and he was not in the best mood. He was squirmy and whiny.

Comment

I took the day off of work so that I could take my daughter for a haircut. We had a 10am appointment and arrived on time to find the place was closed. Someone from the nail salon came outside and introduced herself as the receptionist and said that she forgot her key and the hair stylist was stuck in traffic so we would have to wait outside in the heat until someone arrived. The receptionist then went back into the nail salon next door and sat in the AC on her computer while we were baking outside. When the hair stylist arrived 15-20minutes later, she said "not my fault" about traffic and that we were waiting outside. We did not receive any discounts for the trouble that we were put through nor any apologized. At a minimum, I think that someone (receptionist or stylist) should have apologized for not coming to work on time and for forgetting the key to establishment at home.

Comment

The overall store setup and layout is good. The biggest issue we had was getting a quality haircut for the price. Although the prices are a bit on the high side, I wouldnt mind paying it if it was a good quality haircut. 4/5 cuts we've gotten there needed to be refinished at home. So we are likely not going to return to that location anytime soon.

Comment

The haircut was fine. But the woman who cut my 2-year-olds hair wasn’t friendly and didn’t deal with children well. I will use a different Cookie Cutters location in the future.

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I’m truly upset about my sons haircut. My husband took our son for the first time, I’m usually the one to go with him. I gave specific instructions on how I want my son’s hair to be cut. I wanted a fade blending into the top on his side. I felt like it was completely ignored. My husband was upset and does not like confrontation so didn’t say anything. My son looks like he has a bald spot, and it is not a clean cut like I asked for. The back and front is cut uneven, I’m very upset, because I thought I can trust the process without me being there.

Comment

We made appointment but still had to wait like first comes first serves . Waited 10 mins for a 2 mins haircut. I feel like not worth the money and time .