Cookie Cutters-Northville, MI (572 reviews)

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Great experience! We will definitely be back. Couldn't have asked for a better first hair cut experience for my child. Thank you Cookie Cutters!!

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I took the day off of work so that I could take my daughter for a haircut. We had a 10am appointment and arrived on time to find the place was closed. Someone from the nail salon came outside and introduced herself as the receptionist and said that she forgot her key and the hair stylist was stuck in traffic so we would have to wait outside in the heat until someone arrived. The receptionist then went back into the nail salon next door and sat in the AC on her computer while we were baking outside. When the hair stylist arrived 15-20minutes later, she said "not my fault" about traffic and that we were waiting outside. We did not receive any discounts for the trouble that we were put through nor any apologized. At a minimum, I think that someone (receptionist or stylist) should have apologized for not coming to work on time and for forgetting the key to establishment at home.

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They are so good with kids here! I was blown away by the fun environment and stylists.

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I brought my daughter for a haircut, and her hair looks good. However, the woman cutting her hair had an awful attitude. My daughter is a wiggly 5-year-old. I would expect anyone working at a hair salon for kids to be comfortable with wiggly children. Trish is not ok with that, and made comments the entire time about my daughter not sitting still. My daughter is energetic, but her bottom never left the seat. She was making small movements here and there, and had trouble not tilting her head. A few kind words, or even just speaking in a friendly voice, would have helped a lot. There are likely employees here that enjoy working with children, but I’m not sure how to figure out who they are, without trying them all. We will not be returning to this salon or recommending this salon to any of our friends.

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Everything went quick and smoothly. The staff was patient and kind.

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Excellent service and friendly staff. Even though this location is over 30 Miles from my home, I come here every time my boy needs a haircut because of the dependable service. My boy love the Batman car and wants to sit in that chair every time. Also, the free play area, ballon and candy is nice too. Keep up the great work!