Cookie Cutters-Meridian, ID (2405 reviews)

Comment

The scheduling app is sub par and needs work. Options to choose by day, time, or first available would be great. Having to click on every stylist to see what they have available is inconvenient at best. 1 on advice as none was offered.

Comment

I love taking my son and he loves this salon but it’s always a different experience he either goes with someone who does it right and takes the time and I love it or someone Is in a hurry a messes it up.

Comment

I was a little disappointed this time as I specifically requested same stylist as before but she was cutting someone else's hair when we arrived so we had different stylist

Comment

My daughter received an uneven hair cut, with strands that were clearly missed and 1.5 inches longer than the rest of her hair. And that’s just what I can see with an untrained eye. I didn’t notice until later in the evening because the stylist put her hair in pigtails before we left. The salon was clearly busy and they were in a hurry. But if I’m laying $20 for a haircut I at least expect all of the length to get cut.

Comment

My son had a bad haircut. The person who cut his hair last time did a good job and put in his notes a #6 on top and 4 on sides. However that was NOT correct. The #6 was WAY TOO short but it at that point there was nothing we could do to get the length back. I’m extremely disappointed with his short hair, we can’t comb his hair to the side or anything it’s just a buzz on 1yr old. I know it wasn’t the barbers fault since the notes were wrong but they could at least offered me a discount for the mistake since the mistake was made by bad noting on behalf of cookie cutters staff. They did not offer me anything to make it better, to make matters worse the price listed on the board was wrong and they said they raised the price by $1 so I was charged more than the listed price. My son is scheduled for pictures next week now I’ll have to reschedule til his hair grows back. I really wish I could get a refund.

Comment

The reason I give low scores to service received is because I booked the appt with Kristine, which came reccomended by a previous stylist that left, and I booked the appointment weeks out to get her and I was given somebody else. When I realized the mistake I told the desk guy and he said he didn't realize I had the appointment with Kristine. Kristine was there and came over to point it to the guy on the computer. So this is the 2nd time I've booked a specific stylist and been given another person. Its not consistent and this is frustrating. The girl who gave my son a cut today did a decent job so for that I'm grateful. It just seems the stylists come and go frequently and I'm never sure who will be cutting my son's hair. Needs more consistentcy.