Cookie Cutters-Meridian, ID (2405 reviews)

Comment

I have been a customer for a few months now. I extremely enjoyed and love our stylist that we use every single time. We will wait for however long it is or for her. However I couldn’t help but always notice how chaotic the salon is. I do understand it is a small space however there i think it should be more of an organized and timely manner of haircuts. Meaning when I book online it appears the appointments are 15 minutes each. Considering this as a salon for children I would like to think that 15 minutes is not enough. 15 minutes or one client would be sufficient for an adul.lt. Children are very unpredictable and in my opinion 15 minutes is not enough time to be able to cut a child hair while wiggling around and not understanding to stay still and that’s assuming with good behavior. I believe that most the times that I have gone and it is well over a 15 minute wait beyond your appointment time. I think extending appointment times by even five minutes would greatly help everyone. Especially when people have taken the time to schedule an appointment at a specific hours and have to wait quite a bit more simply because they have ran over time on children.

Comment

We arrived at our appointment 30 minutes early. I expected to wait for our scheduled appointment but I didnt not expect it to take 15 minutes to be acknowledged by an employee. This was our first visit and there is a sign that states to check in at the front desk. I stood at the desk for 5 minutes. Each stylist had a child in their chair but no one even said they would be with us shortly. After 10 minutes in the salon a stylist finished and helped her customer pay. Assuming she would address us at this time I approached the counter again. I was further ignored while she went back to clean her station. 3 minutes before my appointment someone finally asked us to check in. Another customer who was late for her appointment that was scheduled before us came in at this time and we were told they were first and we would have to wait. After my children got in the chair the experience was wonderful! Please work on greeting customers as it was not a nice way to start off our relationship with your business. We will be waiting for the second location to open in hopes that we will receive better service.

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Our son’s hair did not come out quite as we would have liked. His normal stylist is no longer there and I don’t think the girl who did his hair understood what we wanted done. Bit stressed as he has school photos on Wednesday

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Asked not to cut too short but it was way too short. Very clean .

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Appointment times are recommended but rarely have we ever been seen on time. A few of the stylists are fantastic, but there is a big difference in quality and professionalism amongst them.

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Long wait time even with an appointment and not a whole lot of communication about it.