Cookie Cutters-Meridian, ID (2405 reviews)

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I asked for a very specific haircut, leaving the picture out as well. It was a big deal as my son’s hair was going from long to shorter. I asked to leave it long on the top and it was totally chopped. I kept saying it’s getting too short and she just kept cutting. She also seemed agitated and like she just wanted to get it over with. This was a big deal to us, cutting our son’s hair shorter for the first time and we are sad that it went the way it did. I’ve always had such good experiences at Cookie Cutters with the stylists seeming in tune with us and also carefully following instruction (and slowly cutting and asking if it was a big change). Super bummed this time.

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I appreciate that this employee put her mask on seeing our vaccinated family. She did a decent job on his hair. She asked if masks were required for school and when I said no, despite our entire family being masked, she went on around how great that was and it needs to stay that way. I can for hair cuts, not your personal opinion that clearly differs from mine. She had no right to spew that to my child. Her opinion has no place in a hair salon. SHe is not a physician and should not be giving COVID protocol input.

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Little pricey but hair looks great at the end.

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I came in with my two boys, both were scheduled to get a cut at 4pm. I left at 5. I felt so bad for the stylists who were upbeat, friendly, but visibly tired and feeling rushed because they are OVERBOOKED and BEHIND because of it. The one stylist had to go to the bathroom and apologized three times to the customer who had been waiting and when it was her turn it was the first break the stylist had to even go out of the room for 2 minutes. You schedule the appointments way too close together, how can someone be expected to cut a 2 year olds hair in 15 minutes? I understand you are trying to make as much money as possible but your service is starting to slide is a major way and you have absolutely no regard for your employees, obviously. I could have gone to sports clips across the way and likely been done in less time, without having booked any kind of appointment. I have been a frequent buyer of you cards to get a discount by purchasing multiple cuts at once, but am wondering if I will even buy another. It has nothing to do with the stylists and everything to do with the way you expect them to move like machines with no consideration for them or your customer, apparently, who is coming in on time just to sit there and wait. I was very disappointed when I left after an hour because both my boys had to wait for their turn, and never even ended up in chairs at the same time, forget having their hair cut at the same time. I was not happy with my experience.

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I love taking my kids to cookie cutters but we did have a different hairstylist this time and she kept calling my 4 year old son dude and got flustered with the little boy next to us who was crying.

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I am very frustrated. The stylist we had today was very rough and multiple times he actually said ow and stop. We have been coming here 2 years with no issue. She seems very inexperienced with kids expecting him to do exactly what she wanted. I showed her the picture of previous haircut, and what he got was very different than what I asked not to mention ridiculously short. When I said something she said it was fine and gel would hold it. Which was even more frustrating. I will not allow her to do his hair again and she needs sensitivity training when it comes to kids. Not once has Elias been an issue for another stylist or a bad haircut for that matter. I kept it together paid full price for a very bad haircut and even tipped her as I didn’t want to make a scene and she did do the work. Please educate her how to work with kids and not be so rough. He’s 4 not 40.