Cookie Cutters-Meridian, ID (2405 reviews)

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My son has been going here since he was 6m he is now 3yrs. He has special needs and he has only had 2 bad experience I talked to someone after his appointment and explain what had happened and they took care of it right away. Over all the staff is great I always let them know he is special needs and especially about his high sensory disorder.

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In the past we have had great experiences however today the person doing my child’s haircut took a really long time. Also, we had to wait while two other kids that came in after us got seated even though we had an appointment.

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I asked for her hair to be cut shoulder length. It was cut 1 to 1/2 inches shorter than that. Her neck is bare for this cold weather. I'm disappointed.

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Aubrey cut my sons hair this time, we have always had a good experience until today when she messed up his hair. She kept trimming his cowlick until it was way short all around it and it was too short to comb over and now just sticks out. I asked for a fade and she did it all the same length and has lines in the back. I will definitely be making requests on the hairstylist and avoid coming back to her. She was very friendly but did not seem to know what she was doing.

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The reason I give low scores to service received is because I booked the appt with Kristine, which came reccomended by a previous stylist that left, and I booked the appointment weeks out to get her and I was given somebody else. When I realized the mistake I told the desk guy and he said he didn't realize I had the appointment with Kristine. Kristine was there and came over to point it to the guy on the computer. So this is the 2nd time I've booked a specific stylist and been given another person. Its not consistent and this is frustrating. The girl who gave my son a cut today did a decent job so for that I'm grateful. It just seems the stylists come and go frequently and I'm never sure who will be cutting my son's hair. Needs more consistentcy.

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My son had a bad haircut. The person who cut his hair last time did a good job and put in his notes a #6 on top and 4 on sides. However that was NOT correct. The #6 was WAY TOO short but it at that point there was nothing we could do to get the length back. I’m extremely disappointed with his short hair, we can’t comb his hair to the side or anything it’s just a buzz on 1yr old. I know it wasn’t the barbers fault since the notes were wrong but they could at least offered me a discount for the mistake since the mistake was made by bad noting on behalf of cookie cutters staff. They did not offer me anything to make it better, to make matters worse the price listed on the board was wrong and they said they raised the price by $1 so I was charged more than the listed price. My son is scheduled for pictures next week now I’ll have to reschedule til his hair grows back. I really wish I could get a refund.