Cookie Cutters-Meridian, ID (2405 reviews)

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We love this place don't get me wrong this was our first not so great experience I booked the cut and shampoo she didn't bother to do anything except the trim we came in for we thought well at least she will style it at the end and let it go and my daughter loved it but then proceeded to ask me why the little girl next to her got curls and spray and products used in her hair and I felt terrible I thought maybe I booked the wrong service but no. So like I said it's fine but we'll make sure to ask for someone awesome we've used before next time!

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This is my 3rd visit to

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Overall, my last 2 visits with your establishment have been disappointing. My fist 2, both with Amanda were amazing! She was very sweet, knowledgeable, understood what I was asking for and delivered impeccably. The last 2 visits they have botched my son’s hair! Once leaving choppy, chunky pieces of hair on top of his head and this time (with Kristine) it was so short on top you would’ve thought I asked for a buzz cut all the way up. Thankfully his hair grows fast, I guess. The other disappointing thing about this visit was that I specifically requested Amanda as my son’s stylist for this appointment, only much to my surprise, she wasn’t there when I arrived. However, no one called to let me know or to be sure I was ok with another stylist. After 2 failed attempts with 2 other stylists, unless I can confirm Amanda will be cutting my son’s hair I don’t think I’ll be back. For the cost, I can have his hair cut at a better quality salon with better trained stylists.

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We had an appointment at 10:30am and had to wait until 11:10 for our son to get his haircut; there were only two stylists working when we arrived, every other time we have come on a Saturday morning there have been at least 4-5 stylists working. The stylist nicked the back of my sons neck with the clippers which made him bleed and she didn't say anything about it, not a sorry or anything.

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We have always loved our haircuts until recently. This last haircut my kiddo got there were several spots that needed to be fixed and even when he got a bath I noticed a few spots that will require a touch up with our clippers at home. I think the salon being busy is causing the quality of the service to go down. I am disappointed and will have to find another place to take my sons to get haircuts from here on out.

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First time that I came here was an amazing experience, but this time around I was so upset and disappointed not only on customer service but the hair cut my son received was not what I had asked for.